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Repair took too long

Review of 1st Place Auto Repair Inc by Katherine Silva · October 26, 2024

2/5

I brought my vehicle in for an overheating problem and was told I would hear back after the inspection. I ended up calling more than once because updates were limited, and the repair took longer than I expected. When I picked it up, the temperature was better, but I noticed a small coolant smell again a few days later. I understand that car problems can be difficult to pin down, but I expected better communication and more confidence that the issue was fully resolved. The employees were polite in person, which is why I’m not giving the lowest rating, but overall I left disappointed.

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More reviews of 1st Place Auto Repair Inc

  • Robert Manz

    July 23, 2026 · Experience July 23, 2026

    Verified customer

    They actually listened

    I had already taken my SUV to another shop for a rough idle, but the problem kept coming back. The team here listened to everything I had noticed instead of brushing off the details. They checked it over, called me with their findings, and explained which repair mattered now and which maintenance could wait. There were no surprise additions on the bill, and the SUV ran noticeably smoother on the drive home. A few days later they also answered a follow-up question without rushing me off the phone. That kind of service is hard to find, and I feel comfortable bringing my vehicles here from now on.

  • Daniel Eckert

    July 23, 2026 · Experience July 21, 2026

    Verified customer

    A repair shop I trust

    I had multiple warning lights come on at once, which had me expecting the worst. The technician ran the proper checks and found that one electrical issue was triggering several alerts. They explained the diagnosis clearly and did not push me toward replacing parts that were still usable. I received a call before the repair moved forward and another when the car was ready. After pickup, every warning light stayed off and the car drove normally. I also appreciated that the interior was left clean, with no greasy marks on the seat or steering wheel. It was a professional visit from beginning to end, and I would confidently recommend this shop.

  • Betty Lindstrom

    July 7, 2026 · Experience June 30, 2026

    Verified customer

    Great service every time

    I always get clear answers, fair treatment, and dependable repairs here.

  • Marilyn Hobbs

    June 18, 2026 · Experience June 14, 2026

    Verified customer

    Just an average visit

    I got the repair done, but communication could have been much clearer.