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No communication on repair

Review of 221 Outdoor Power Equipment by Tim Edwards · December 14, 2024

1/5

I left my riding mower for service and was told I would hear back after they looked at it. I waited well beyond the original estimate and had to call multiple times just to get an update. Each time, I got a different answer about whether it had been inspected. When I finally picked it up, the bill included work I do not remember approving, and nobody clearly explained the charges. The mower did run, but the entire process was frustrating and unnecessarily difficult. I should not have to chase a repair shop for basic information about my own equipment. I won’t bring another machine here after this experience.

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More reviews of 221 Outdoor Power Equipment

  • Amanda Rojas

    January 30, 2026 · Experience January 21, 2026

    Verified customer

    Long wait for a part

    I ordered a common mower part and was told it should arrive fairly soon. Weeks later, I still had no call and had to keep checking myself. The part eventually came in and was correct, but the lack of updates was frustrating. I would have been more understanding if someone had simply kept me informed.

  • Precision Auto Storage

    September 1, 2025 · Experience August 28, 2025

    Verified customer

    Good service, slow checkout

    I found the right blades and got helpful advice, but checkout took awhile.

  • Richard Hill

    March 12, 2025 · Experience March 7, 2025

    Verified customer

    Helpful from start to finish

    I stopped in needing a replacement belt and wasn’t completely sure which one fit my mower. The person at the counter took time to look up the model, compare the old belt I brought in, and explain how to install the new one. Nobody acted rushed or tried to sell me extra parts. The store was organized, the price seemed fair, and I had the mower running again that afternoon. I’ll definitely come back when I need parts or service.

  • Timothy Boyd

    March 11, 2025 · Experience March 1, 2025

    Verified customer

    Excellent help with my zero-turn

    I was having trouble finding the correct deck belt for an older zero-turn, and the numbers on my old belt were barely readable. I brought in the model information and a few pictures of the deck. The person helping me patiently worked through the parts diagram and made sure the routing matched before I bought anything. He also explained where to check the tension arm for wear. The belt fit on the first try, and that extra advice helped me find a loose pulley before it caused more damage. This is the kind of practical help I don’t get from a big-box store. I’ll be returning for future maintenance parts.