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Follow-up was frustrating

Review of 305 auto enterprise by Melissa Smith · August 26, 2024

2/5

I liked the car during the test drive, but the experience went downhill after the sale. I noticed a warning light shortly after taking it home and had trouble getting a clear answer about when they could look at it. I called more than once and felt like I kept having to explain the issue again. The staff was friendly in person, but the lack of communication left me disappointed. I expected better follow-up after making a major purchase.

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More reviews of 305 auto enterprise

  • Charlie Roessler

    May 4, 2026 · Experience April 24, 2026

    Verified customer

    Straightforward and respectful

    I liked that nobody followed me around the lot pushing me toward a certain car. I was able to compare a few options, ask questions, and take a proper test drive. The vehicle I chose was clean, fairly priced, and exactly what I needed for commuting.

  • Samuel Wexler

    April 1, 2026 · Experience March 28, 2026

    Verified customer

    My first purchase went smoothly

    This was my first time buying a car on my own, so I came in with a lot of questions. The salesperson was patient and showed me several options without trying to steer me into the most expensive one. I took two cars for test drives and chose the one that felt better for my daily commute. The interior was clean, the air conditioning worked well, and they let me look over the vehicle carefully before signing. Financing and registration paperwork were explained one section at a time, so I understood what I was agreeing to. I drove away feeling good about both the vehicle and the deal. I’d recommend giving them a look.

  • Robert Michael Goynes

    March 1, 2026 · Experience February 23, 2026

    Verified customer

    Happy with my car

    I had a smooth experience from the test drive through signing. The car was clean, the terms were explained clearly, and I never felt pressured. I’d definitely consider buying from them again.

  • Cindy Munley

    February 21, 2026 · Experience February 16, 2026

    Verified customer

    Good overall experience

    I got a fair deal and the staff treated me well. The car was in nice shape, although I waited longer than expected for the paperwork to be finished. Still, I’m happy with it.