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poor follow-up after service

Review of 3K Golf Carts by Patricia Nguyen · May 11, 2025

2/5

I brought my cart in because it was making a grinding noise and was told the issue had been fixed. On the first longer drive after picking it up, the same sound came back. I called twice over the next few days and had trouble getting a clear answer about when they could look at it again. When I finally brought it back, I had to repeat the whole history to another person. The staff was polite, but I lost confidence after paying for a repair that didn’t solve the problem and then chasing updates. I expected better communication and a more complete diagnosis.

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More reviews of 3K Golf Carts

  • Corey Engel

    July 31, 2026 · Experience July 30, 2026

    Verified customer

    back on the road

    I needed new batteries and appreciated the clear explanation of my choices. Installation was quick, the old batteries were handled for me, and my cart now has much better range.

  • Patrick Osborne

    May 3, 2026 · Experience April 26, 2026

    Verified customer

    excellent buying experience

    I found exactly the cart I wanted, and the staff made the test drive, paperwork, and pickup simple. I’m very happy.

  • Preston Burke

    March 12, 2026 · Experience March 11, 2026

    Verified customer

    good cart, slight delay

    I’m happy with the cart and thought the staff did a good job explaining the features and warranty. It was clean, comfortable, and priced reasonably compared with the others I had looked at. My only complaint was that delivery happened later than the original estimate, and I had to call for an update. Once it arrived, though, everything was in order and the driver took time to answer my questions.

  • Dennis Aguirre

    December 24, 2025 · Experience December 16, 2025

    Verified customer

    great local cart shop

    I had my cart serviced here after it started losing power halfway through the neighborhood. They diagnosed the battery issue, called me before doing the work, and had it ready sooner than I expected. The final cost matched what they had explained on the phone. It runs noticeably better now, and the service counter was friendly even though they were busy. I’ll be bringing it back for routine maintenance.