Debra Whisanant
January 2, 2026 · Experience January 2, 2026
Unresponsive and very disorganized
Tried calling all week about a warranty issue. Never got a callback. Extremely disappointed with the lack of communication here.
Alan Jay Automotive Network Corporate Offices
3.5Average · 11 reviews · 11 verifiedUnclaimed
11 reviews
- Verified customer
- Verified customer
Steven Alvarez
November 8, 2025 · Experience November 8, 2025
Never got a return call
Left three messages regarding my vehicle paperwork and received zero response. Extremely frustrated by the lack of professionalism.
- Verified customer
Daniel Eckert
November 8, 2025 · Experience November 8, 2025
Good resolution after a slow start
Initial contact was slow, but once I got a manager involved, they fixed my title issue quickly. Appreciate the help.
- Verified customer
Chris Heywang
August 5, 2025 · Experience August 5, 2025
Professional and fast corporate support
Very impressed with the efficiency. I needed documentation for my fleet vehicles and the team handled it without any delays.
- Verified customer
Charles Dunn
June 28, 2025 · Experience June 28, 2025
Excellent service and very helpful
Great experience with the corporate office staff. They were able to resolve my financing questions about my new SUV immediately.
- Verified customer
Peter Vance
April 19, 2025 · Experience April 19, 2025
Great team, very thorough
The team at the office is great. They made sure all my lease details were accurate for my trade-in. Very happy.
- Verified customer
Denise Newbold
March 3, 2025 · Experience March 3, 2025
Smooth experience with paperwork
Handled my loan payoff paperwork perfectly. Very professional and helpful group in Sebring. Highly recommend their corporate support.
- Verified customer
Steven Gerasimovich
February 12, 2025 · Experience February 12, 2025
Top notch support for my trade
Had an issue with a trade-in tax document and they sorted it out in one afternoon. Efficient communication throughout.
- Verified customer
Teresa Lombardi
January 15, 2025 · Experience January 15, 2025
Corporate office needs better phone support
Called about a registration issue with my Silverado. They were polite but I was bounced between three departments before finding someone who could actually help me. It took a while.
- Verified customer
SERVICE
December 19, 2024 · Experience December 19, 2024
Horrible customer service experience
Waited forever to talk to someone and then got disconnected. No one ever called back. Avoid dealing with corporate if possible.
- Verified customer
Christine Connell
October 30, 2024 · Experience October 30, 2024
Helpful staff but long hold times
The team here helped me track down a title for my trade-in. The staff was friendly once I got through, though the hold time was a bit longer than I expected.