Mixed feelings about the service department

Review of Alex Karras Lincoln, Inc. by Sandra Pope · September 21, 2025

3/5

Took my Navigator in for an oil change. It was supposed to take an hour but took almost three. The staff was friendly, but they really need to work on their scheduling.

More reviews of Alex Karras Lincoln, Inc.

  • Pamela Knight

    May 28, 2026 · Experience May 28, 2026

    Verified customer

    Fantastic experience with the sales team

    David helped me find the perfect car for my commute. They gave me a great deal on my trade-in, and I was out the door faster than I expected. Excellent service all around.

  • Dennis Aguirre

    April 28, 2026 · Experience April 28, 2026

    Verified customer

    Smooth financing and great car

    I came in knowing exactly what I wanted and the team helped me secure a great rate. Very happy with the purchase of my new Lincoln. The entire team is wonderful.

  • Paul Mendoza

    February 10, 2026 · Experience February 10, 2026

    Verified customer

    Top notch customer service every time

    Just picked up my third Lincoln here. Mark makes the whole process effortless from start to finish. Highly recommend coming here if you want an easy, stress-free vehicle purchase.

  • Debra Leone

    December 3, 2025 · Experience December 3, 2025

    Verified customer

    Frustrating communication during my service visit

    I brought my car in for a recall and they didn't have the part ready despite me booking it two weeks in advance. Had to return a second time, which was a huge inconvenience.