Unprofessional and dismissive staff

Review of Aston Martin Naples by Denise Cabrera · March 23, 2025

1/5

Called to check on parts for my DB11 and was treated like a nuisance. Absolutely not the level of service I expect for a brand like this. Very disappointed.

More reviews of Aston Martin Naples

  • Eric Peterson

    May 17, 2026 · Experience May 17, 2026

    Verified customer

    Extremely rude parts department

    I tried to order parts for my older model and the staff was arrogant and unhelpful. There are plenty of better shops around that appreciate customer business.

  • Rodney Rubright

    May 9, 2026 · Experience May 9, 2026

    Verified customer

    Great team at this dealer

    Superb customer service. Everyone from the sales floor to the technicians is top-tier. They really know their stuff and respect your time.

  • Victoria Williams

    March 22, 2026 · Experience March 22, 2026

    Verified customer

    Always a pleasure to visit

    I love the vibe here. Very relaxing atmosphere and the staff truly cares about the brand. My car was serviced perfectly and I am back on the road.

  • Jennifer Ortiz

    March 1, 2026 · Experience March 1, 2026

    Verified customer

    Nice showroom but long wait

    Beautiful facility and great cars, but I felt like I was ignored for a while when I walked in. Once someone helped me, the service was okay.