Terrible communication after the sale

Review of Aston Martin Naples by Louis Monacello · September 3, 2025

1/5

Once they had my money, the service went downhill fast. It took weeks to get a callback about an accessory I ordered. Not what I expected for this price point.

More reviews of Aston Martin Naples

  • Eric Peterson

    May 17, 2026 · Experience May 17, 2026

    Verified customer

    Extremely rude parts department

    I tried to order parts for my older model and the staff was arrogant and unhelpful. There are plenty of better shops around that appreciate customer business.

  • Rodney Rubright

    May 9, 2026 · Experience May 9, 2026

    Verified customer

    Great team at this dealer

    Superb customer service. Everyone from the sales floor to the technicians is top-tier. They really know their stuff and respect your time.

  • Victoria Williams

    March 22, 2026 · Experience March 22, 2026

    Verified customer

    Always a pleasure to visit

    I love the vibe here. Very relaxing atmosphere and the staff truly cares about the brand. My car was serviced perfectly and I am back on the road.

  • Jennifer Ortiz

    March 1, 2026 · Experience March 1, 2026

    Verified customer

    Nice showroom but long wait

    Beautiful facility and great cars, but I felt like I was ignored for a while when I walked in. Once someone helped me, the service was okay.