Cadillac Fort Walton Beach Service Center

4.1Great · 18 reviews · 18 verifiedClaimed profile

18 reviews

  • Joyce Tillman

    July 16, 2026 · Experience July 16, 2026

    Verified customer

    Everything was perfect

    Couldn't have asked for better service today. They honored my coupon and finished the maintenance ahead of schedule. Very happy with the level of communication from the team.

  • Jeff Harness

    May 29, 2026 · Experience May 29, 2026

    Verified customer

    Reliable dealership service

    Standard service for my vehicle. They performed the inspection as promised and did a quick wash too. Will be back for my next scheduled interval.

  • Daniel Sherron

    April 13, 2026 · Experience April 13, 2026

    Verified customer

    Solid service on my truck

    The service team handled my Escalade well. No issues with the repair and they kept me updated throughout the day. Only complaint is the lobby was a bit crowded while I waited.

  • Megan Cortes

    March 4, 2026 · Experience March 4, 2026

    Verified customer

    Best service center around

    These guys really know their stuff. I had a transmission issue that two other shops couldn't figure out. They fixed it on the first try and the price was reasonable for the work.

  • Paul Horn

    December 6, 2025 · Experience December 6, 2025

    Verified customer

    Fantastic experience with Mark

    Mark in service is the guy to talk to. My AC was blowing hot air and he had a tech diagnose a leak right away. Fixed it by the next afternoon. Excellent work all around.

  • Alice Monroe

    August 13, 2025 · Experience August 13, 2025

    Verified customer

    Really appreciate the help

    My engine light came on during a trip and I pulled in here. They squeezed me in right away and reset the sensor without charging me an arm and a leg. Saved my vacation.

  • Robert Manz

    July 22, 2025 · Experience July 22, 2025

    Verified customer

    Quick oil change

    Dropped off my XT5 for a routine oil change and tire rotation. Staff was polite and got me back on the road in under two hours. Pricing seemed fair for a dealership visit.

  • SERVICE

    June 2, 2025 · Experience June 2, 2025

    Verified customer

    Professional team

    I always feel taken care of when I bring my car here. The advisors are knowledgeable and never try to upsell me on stuff I do not need. Honest place for repairs.

  • Lori Kennedy

    April 16, 2025 · Experience April 16, 2025

    Verified customer

    Terrible experience today

    I waited over a week for my appointment and they did not even touch my car. Poor communication and nobody could explain why it was sitting in the lot all day.

  • Sammy Sallam

    February 25, 2025 · Experience February 25, 2025

    Verified customer

    Not satisfied with this visit

    Left my car for a diagnostic but they gave me the wrong price quote initially. Then it changed when I went to pay. Very unprofessional handling of the billing process.

  • Precision Auto Storage

    January 14, 2025 · Experience January 14, 2025

    Verified customer

    Reliable shop

    I have been coming to this shop for years now. Always a good experience and they do what they say they will do. Very happy with the consistency in their work.

  • Tyler Nash

    December 27, 2024 · Experience December 27, 2024

    Verified customer

    Excellent service advisors

    I worked with Dave and he was very transparent about what my car needed. He prioritize the safety repairs and didn't pressure me into the extra fluff services. Thanks.

  • Jason Mercer

    December 19, 2024 · Experience December 19, 2024

    Verified customer

    Good communication

    They kept me posted on the part status for my SUV. Once it arrived they called me immediately and had me in and out the next morning. Very professional attitude.

  • Edward Nakamura

    December 1, 2024 · Experience December 1, 2024

    Verified customer

    Top notch repair work

    Brought my car in for a strange knocking noise. They found the issue in the suspension and had it sorted by closing time. Smooth ride home and no more sounds. Great crew.

  • The Outlaw Olive

    October 3, 2024 · Experience October 3, 2024

    Verified customer

    Great results

    My car feels like new again. The alignment is spot on and the ride quality has improved significantly since I picked it up. Highly recommend this service center.

  • Joe Tierno

    September 30, 2024 · Experience September 30, 2024

    Verified customer

    Fast and friendly

    Was worried about a battery issue but they tested it and had a replacement ready in an hour. Pricing was better than I expected for a dealership part. Great help.

  • Clint Reid Sr

    September 17, 2024 · Experience September 17, 2024

    Verified customer

    Okay but slow

    Work was done correctly on the brakes but it took way longer than they promised. I waited around the shop for over four hours which was pretty frustrating for a basic job.

  • Brian Orlick

    September 4, 2024 · Experience September 4, 2024

    Verified customer

    Avoid this place

    My car came back with a new scratch on the door. When I pointed it out they just shrugged and said it was probably already there. Absolute nightmare service.