Empire Volvo Cars Smithtown

3.9Great · 18 reviews · 18 verifiedClaimed profile

18 reviews

  • Jason Ensey

    August 5, 2026 · Experience August 5, 2026

    Verified customer

    Expert staff

    My brakes were making a weird noise. They diagnosed it quickly and replaced the parts. My car is back to driving like it is new.

  • Paul Mendoza

    June 19, 2026 · Experience June 19, 2026

    Verified customer

    Excellent support

    When I had a question about the electronics in my new car, the tech support guy sat with me for 20 minutes to set everything up.

  • Aaron Whitehead

    May 23, 2026 · Experience May 23, 2026

    Verified customer

    Great experience

    Anthony made the whole process of buying my new Volvo super easy. No high pressure tactics, just honest answers and a fair deal.

  • Rachel Kirby

    May 5, 2026 · Experience May 5, 2026

    Verified customer

    Good buying experience

    Bought a used Volvo here. The car is clean and runs well. Sales team was respectful and didn't push extra features I didn't want.

  • Chuck Burgess

    April 3, 2026 · Experience April 3, 2026

    Verified customer

    Fair but slow

    Service is good quality but you really have to plan on spending the day there. It takes much longer than they tell you on the phone.

  • John Deyo

    January 4, 2026 · Experience January 4, 2026

    Verified customer

    Bad communication

    Dropped my car for a recall and they had it for four days without a single update. I had to call to find out it was ready. Not acceptable.

  • Tyler Nash

    September 15, 2025 · Experience September 15, 2025

    Verified customer

    Average service

    Brought my XC90 in for a standard service. Took a little longer than expected but the car feels good. Price was about what I anticipated.

  • Diane Bodiford

    September 3, 2025 · Experience September 3, 2025

    Verified customer

    Happy customer

    Just picked up my new car and the team at Empire was great. Everything was ready when I arrived and the paperwork was quick.

  • Edward Pollick

    August 31, 2025 · Experience August 31, 2025

    Verified customer

    Nice service

    They were helpful when my check engine light came on. Explained the repair clearly and kept me updated through text. Good service.

  • Matthew Cruz

    June 28, 2025 · Experience June 28, 2025

    Verified customer

    Poor service dept

    Appointment meant nothing. Waited an hour just to drop off my keys. They really need to organize the morning rush better.

  • Victor Morales

    June 2, 2025 · Experience June 2, 2025

    Verified customer

    Disappointed

    Car wasn't washed after service and the interior was left a mess. Expected much better from a dealer like this.

  • Frank Abbondandolo

    May 10, 2025 · Experience May 10, 2025

    Verified customer

    Top service

    The mechanics are experts with Volvo. I trust them more than any independent shop in the area. Always done right the first time.

  • John

    May 8, 2025 · Experience May 8, 2025

    Verified customer

    Overpriced

    Quoted one price for a simple oil change and it ended up being double when I got the bill. Felt like a classic bait and switch.

  • Raha Mahboobi

    April 2, 2025 · Experience April 2, 2025

    Verified customer

    Highly recommend

    Every encounter here has been great. From the sales floor to the service bay, everyone seems genuinely interested in helping.

  • Linda Carter

    January 17, 2025 · Experience January 17, 2025

    Verified customer

    Reliable dealership

    My third Volvo from these guys. The loyalty shows in how they treat me. Always a fair price and great follow up service.

  • Justen Kruse

    January 7, 2025 · Experience January 7, 2025

    Verified customer

    Best dealership

    The service department is top notch. Joe always explains what is going on with my vehicle and gives me an honest estimate on timing.

  • Jeffrey Hobbs

    November 11, 2024 · Experience November 11, 2024

    Verified customer

    Friendly team

    Really pleased with the overall experience. Everyone was smiling and professional. Will be coming back here for all my maintenance.

  • Teddy Pospiech

    September 26, 2024 · Experience September 26, 2024

    Verified customer

    Smooth transaction

    Found the perfect certified pre-owned Volvo here. The price was competitive and the trade-in value they gave me for my old car was fair.