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Too much back and forth

Review of . by Karen Voiles · November 19, 2024

2/5

I scheduled an appointment for a coolant leak and left the car first thing in the morning. I didn’t hear anything for most of the day, so I called and was told they had not looked at it yet. The next afternoon they diagnosed a leaking water pump and gave me an estimate. The repair itself seems fine, but the car wasn’t ready until another day later, and I had to keep calling for updates. When I picked it up, there were greasy marks on the steering wheel and the paperwork didn’t clearly separate parts and labor. I expected better communication and a cleaner handoff for the amount of time it took.

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More reviews of .

  • Laura Pittman

    June 28, 2026 · Experience June 21, 2026

    Verified customer

    Great experience with my truck

    My pickup needed plugs, fluids, and a general check before a long road trip. They went over the inspection results with me and prioritized the items instead of insisting everything be done at once. I approved the important maintenance and left the rest for later. The truck ran smoothly for the entire trip, and there were no surprise charges at pickup. The staff was easy to talk to and returned my call when they said they would. I’ll definitely use this shop again.

  • Alonza Pettiford

    June 17, 2026 · Experience June 8, 2026

    Verified customer

    Worth the drive over

    I brought in a used car I was considering buying and asked for a thorough inspection. They checked underneath, scanned for codes, looked at the brakes and tires, and gave me a written list of what needed attention. Their findings helped me negotiate with the seller and avoid a couple of immediate surprises. I never felt rushed while asking questions. For the small cost of the inspection, I got a lot of useful information and real peace of mind.

  • Lejla Denic

    May 29, 2026 · Experience May 21, 2026

    Verified customer

    Solid work

    I’m happy with the repair, though the waiting area could be cleaner.

  • Cynthia Frazier

    March 17, 2026 · Experience March 15, 2026

    Verified customer

    Good work, busy shop

    I took my pickup in for an oil leak. They found the source and fixed it correctly, and the price felt fair. Communication was a little slow because they were busy, but I’d still return.