Terrible communication and long wait

Review of Ford Spring Hill Service by David McCarty · February 16, 2025

1/5

Dropped my Explorer off three days ago and nobody has called me back. Every time I call, they say they are still checking the transmission. Frustrated.

More reviews of Ford Spring Hill Service

  • Diane Oyelaran

    June 9, 2026 · Experience June 9, 2026

    Verified customer

    Fast and easy check-in process

    Used their shuttle service while they worked on my car. It was so convenient. Everything was handled professionally and with a smile.

  • Silvia Rodriguez

    May 4, 2026 · Experience May 4, 2026

    Verified customer

    Excellent customer care here

    Always treated with respect. They explained the belt repair in detail so I understood what I was paying for. Thanks for the great service.

  • Teddy Pospiech

    March 19, 2026 · Experience March 19, 2026

    Verified customer

    Highly recommend this Ford shop

    They are the only place I let touch my Ford truck. Consistent results every time I come in. The team is just really high quality.

  • Peter Vance

    February 18, 2026 · Experience February 18, 2026

    Verified customer

    Decent work but hard scheduling

    They do good repairs but getting a slot that works with my 9-5 schedule is a total nightmare. Hope they hire more weekend staff.