Disappointing communication on my repair

Review of Jenkins Subaru of Ocala by Dave Barry · May 22, 2026

2/5

I brought my car in for a rattling noise, but the mechanic couldn't replicate the issue. I felt dismissed by the service advisor and left feeling like nothing was actually checked.

More reviews of Jenkins Subaru of Ocala

  • Dave Richard

    April 15, 2026 · Experience April 15, 2026

    Verified customer

    Unresponsive service department

    Took my Outback in for a routine oil change and waited over three hours despite having an appointment. When I asked the advisor about the delay, they just shrugged. Not the level of service I expected.

  • Joshua Bennett

    March 1, 2026 · Experience March 1, 2026

    Verified customer

    Knowledgeable and friendly staff

    Had a great experience buying my Ascent. The financing team was fast and honest about all the options. It was refreshing to deal with such professional people at a dealership.

  • James Tooley

    January 2, 2026 · Experience January 2, 2026

    Verified customer

    Great service on my WRX

    Took my WRX in for the 30k mile service. Everything was done right, no hidden fees, and the car was washed when I picked it up. Thanks for the great work!

  • Beth Hartstein

    October 22, 2025 · Experience October 22, 2025

    Verified customer

    So happy with my trade-in

    They gave me a fair price for my old vehicle which made upgrading to my new Subaru much easier. Everything felt transparent and professional throughout the entire visit.