Terrible customer service experience
Review of Keys Kayak by Zachary Pruitt · April 5, 2026
1/5
The clerk was super rude when I asked about rentals. I ended up going elsewhere and spending my money where they actually appreciate customers.
More reviews of Keys Kayak
- Verified customer
Shawn Barrett
July 5, 2026 · Experience July 5, 2026
Perfect spot for kayaking gear
Staff is always welcoming. They know their stuff and the shop is packed with high-quality gear for any level of paddler.
- Verified customer
Angela Lee
May 10, 2026 · Experience May 10, 2026
Everything I needed in stock
Finally found a shop in Marathon that carries the specific dry bag and seat replacement parts I needed. Super stoked.
- Verified customer
Daniel Eckert
March 10, 2026 · Experience March 10, 2026
Mixed bag of service
The store is great but the rental desk is often understaffed. Expect to wait a while if it's a busy weekend.
- Verified customer
Driver
February 26, 2026 · Experience February 26, 2026
Great shop for local gear
Best selection of kayaks in Marathon. The staff knows the local tides and helped me pick the right paddle for my style.