Cheryl Novak
August 9, 2026 · Experience August 9, 2026
Genesis Lakeland is the best
The only place I trust with my vehicle. Expert care and they really know these cars inside and out.
12 reviews
- Verified customer
- Verified customer
Andrew Castillo
July 7, 2026 · Experience July 7, 2026
Exceeding expectations every time
Every time I go there, they go above and beyond. Truly a luxury service experience in every way.
- Verified customer
David Caplan
May 29, 2026 · Experience May 29, 2026
Seamless service appointment
The valet service is so convenient. They picked up my car and returned it washed and ready to go.
- Verified customer
Michael Pisano
April 11, 2026 · Experience April 11, 2026
Poor communication regarding parts
Ordered a part that never arrived and nobody called me to tell me. Had to call them five times.
- Verified customer
Chuck Burgess
December 18, 2025 · Experience December 18, 2025
Great service but loaner was basic
Service was great but the loaner car they gave me wasn't as premium as my Genesis. Still, happy overall.
- Verified customer
Aliah
November 17, 2025 · Experience November 17, 2025
Good service, pricey repairs
The work they do is fantastic, no complaints there. Just expect to pay a premium for all dealer parts.
- Verified customer
Alexander Reyna
June 16, 2025 · Experience June 16, 2025
Polite and prompt dealership
Always professional, always on time. They take care of my car maintenance without any hassle.
- Verified customer
Thomas Reyes
June 15, 2025 · Experience June 15, 2025
A bit inconsistent lately
Love the brand but the service department has been hit or miss with communication lately.
- Verified customer
Karen Voiles
March 13, 2025 · Experience March 13, 2025
The staff here is incredible
Special shout out to the service team who always keeps me updated while I wait. Very professional.
- Verified customer
Christine Connell
November 28, 2024 · Experience November 28, 2024
Average experience this time
Normally great, but this time it took much longer than expected for a simple oil change.
- Verified customer
Shawn Barrett
October 24, 2024 · Experience October 24, 2024
Major service failure
They didn't fix the issue I brought it in for and gave me back a car that was still making noise.
- Verified customer
Mark Sullivan
October 4, 2024 · Experience October 4, 2024
Luxury service for my Genesis
Top shelf treatment from start to finish. They handled my GV80 service like a total breeze.