Lauderdale BMW of Pembroke Pines

3.3Average · 17 reviews · 17 verifiedClaimed profile

17 reviews

  • Keri Fox

    July 3, 2026 · Experience July 3, 2026

    Verified customer

    Unprofessional and rude

    Don't bother coming here. The staff is dismissive and they clearly don't care about repeat customers.

  • Debra Whisanant

    June 11, 2026 · Experience June 11, 2026

    Verified customer

    Very thorough technicians

    They found an issue with my brakes that my local shop missed. Glad they were thorough, even if it cost a bit more.

  • John Greska

    May 22, 2026 · Experience May 22, 2026

    Verified customer

    Top tier customer service

    Worked with Maria in sales and she made the X5 purchase so easy. Extremely professional and knowledgeable about the features.

  • Jeffrey Hobbs

    January 12, 2026 · Experience January 12, 2026

    Verified customer

    Professional and clean service

    They fixed my warning light issue quickly. Loaner car was ready to go, which was a huge help for my schedule.

  • Deborah Salas

    January 1, 2026 · Experience January 1, 2026

    Verified customer

    Outstanding BMW service

    They replaced my battery quickly and didn't try to upsell me on other repairs I didn't need. Honest service center.

  • Brian Burgee

    October 31, 2025 · Experience October 31, 2025

    Verified customer

    Not the best service

    They scratched my paint during the service visit. I pointed it out and they tried to blame it on me. Never going back.

  • Samantha Poole

    October 24, 2025 · Experience October 24, 2025

    Verified customer

    Avoid service department

    Had an appointment for a recall and they didn't have the parts. Wasted my entire morning. Incompetent management.

  • James Miller

    September 21, 2025 · Experience September 21, 2025

    Verified customer

    Best dealership around

    Purchased my third car from here. The team is consistent and professional every single time. Definitely recommended.

  • Auriana Stevens

    July 12, 2025 · Experience July 12, 2025

    Verified customer

    Decent service, bad coffee

    The car repair was fine, but the wait area is pretty sad. I think they can do better for a luxury dealership.

  • Justin Lawson

    April 17, 2025 · Experience April 17, 2025

    Verified customer

    Average experience here

    It's a big dealership so you get lost in the shuffle. Service was okay, not great, not bad. Just very standard.

  • Rodney Rubright

    March 27, 2025 · Experience March 27, 2025

    Verified customer

    Good service, pricey though

    The techs know BMWs well, but they really charge a premium. Service was done right and the car was washed, just pricey.

  • Stephanie Lawson

    March 16, 2025 · Experience March 16, 2025

    Verified customer

    Horrible customer support

    Called five times and could never reach anyone. Finally got through and they were incredibly rude. Unacceptable.

  • Eric Donovan

    February 20, 2025 · Experience February 20, 2025

    Verified customer

    Bad experience with sales

    Felt like they didn't want to help me because I was a younger buyer. Salesman was condescending and dismissive.

  • Jose Figueroa

    January 2, 2025 · Experience January 2, 2025

    Verified customer

    Great sales process

    Negotiated a fair price on a 3 Series. No hidden nonsense, just straightforward business. Very happy with the purchase.

  • Michael Holland

    December 2, 2024 · Experience December 2, 2024

    Verified customer

    Top notch performance

    Everything about this dealer is luxury. From the sales team to the service center, they really value their customers.

  • Kiki Wilding

    December 1, 2024 · Experience December 1, 2024

    Verified customer

    Friendly and helpful staff

    My service advisor was great. Explained everything clearly. My only issue is the parts took longer to arrive than expected.

  • Denise Cabrera

    September 12, 2024 · Experience September 12, 2024

    Verified customer

    Overpriced service and long wait

    Waited 3 hours for a basic oil change. Then they tried to charge me double the price I was quoted online. Never again.