Terrible customer service experience
Review of Laurel Hill by Deborah Gannon · March 17, 2025
1/5
I was promised a call back about a repair estimate that never came. When I went in, they were dismissive and rude.
More reviews of Laurel Hill
- Verified customer
Christine Rowland
July 12, 2026 · Experience July 12, 2026
Wonderful dealership experience
I went in to look for a reliable car and felt so welcomed. They were patient with me throughout the entire process.
- Verified customer
Karen Voiles
June 14, 2026 · Experience June 14, 2026
Professional and kind
The sales team explained everything clearly regarding my financing and were very transparent about the vehicle history.
- Verified customer
Matthew Cruz
March 29, 2026 · Experience March 29, 2026
Excellent service and parts
They saved me from having to buy a whole new machine by fixing a part on my current one. Honest advice for sure.
- Verified customer
Daniel Lovett
December 1, 2025 · Experience December 1, 2025
Waiting for parts too long
I ordered a simple part for my truck and it took three weeks to arrive with zero updates from the front desk.