Terrible service department experience
Review of Lexus of Pembroke Pines by Mark Sullivan · January 15, 2025
1/5
My car was in for an oil change and they ended up scratching the door panel. When I complained, they denied it ever happened.
More reviews of Lexus of Pembroke Pines
- Verified customer
Marco Arredondo
February 28, 2026 · Experience February 28, 2026
Professionalism from start to finish
I am very impressed with the way they handle clients here. My salesman explained every single feature on my car before I left.
- Verified customer
Anita Hermann
December 28, 2025 · Experience December 28, 2025
Quality car, professional staff
I really like my new Lexus. The buying process was smooth, though we spent a little too much time waiting on the insurance paperwork.
- Verified customer
Eric Peterson
December 4, 2025 · Experience December 4, 2025
Average experience for a luxury brand
Car is great, but the service team seems a bit overwhelmed. Had an appointment but still had to wait for almost an hour for check-in.
- Verified customer
Marilyn Hobbs
October 2, 2025 · Experience October 2, 2025
Perfect experience at Lexus of Pines
Worked with Sarah and she was wonderful. She helped me find exactly the right Lexus and made the financing process very simple.