Terrible customer service and communication

Review of Mason Auction Co. by Elizabeth Purchase · May 15, 2026

1/5

Nobody could answer basic questions about the status of my item. I waited hours at the loading dock for no reason. Extremely poor management today.

More reviews of Mason Auction Co.

  • Paul Horn

    July 12, 2026 · Experience July 12, 2026

    Verified customer

    Got a great deal today

    Everything was smooth from the initial registration to the final load out. The auctioneers were quick and kept things moving well throughout the day.

  • Cindy Munley

    May 21, 2026 · Experience May 21, 2026

    Verified customer

    Misleading description on the equipment

    The tractor I won had more rust and mechanical issues than described in the catalog. Very disappointed with the lack of accurate representation on the condition.

  • Louis Monacello

    March 12, 2026 · Experience March 12, 2026

    Verified customer

    Everything was described perfectly

    Highly satisfied with the condition of the items I bought. Detailed photos online matched what I saw in person. No surprises at all.

  • SERVICE

    March 3, 2026 · Experience March 3, 2026

    Verified customer

    Always great deals on gear

    Mason Auction is my go-to for shop tools and equipment. They always have a diverse range of items and the staff is very knowledgeable.