Decent service but communication issues

Review of Naples Mazda by Deborah Barnhart · January 5, 2026

3/5

The service tech was friendly, but I had to call three times to find out if my parts had arrived. Once I got there, everything was fine, but the follow-up needs work.

More reviews of Naples Mazda

  • Megan Cortes

    July 1, 2026 · Experience July 1, 2026

    Verified customer

    Fast and friendly service center

    Came in for an oil change and tire rotation. The waiting area is spotless and they finished everything ahead of schedule. Always a pleasure dealing with this team.

  • Samuel Wexler

    March 10, 2026 · Experience March 10, 2026

    Verified customer

    Great car but long wait

    Really happy with my new Mazda3! The sales process was solid, but it took a bit longer than I expected to get the keys because the detailing team was backed up. Still a great local dealer.

  • Paul Horn

    December 6, 2025 · Experience December 6, 2025

    Verified customer

    Very impressed with the team

    Everyone at Naples Mazda seems focused on customer satisfaction. My trade-in was evaluated honestly and the new car was prepped perfectly. Definitely coming back.

  • Robert Bujeiro

    November 6, 2025 · Experience November 6, 2025

    Verified customer

    Best Mazda buying experience ever

    Just picked up a new CX-5 and the process was seamless. Marcus in finance was incredibly efficient with the paperwork, and I was out of there in under an hour. Love the ride!