Debra Leone
July 7, 2026 · Experience July 7, 2026
Very happy with the car
The sales team was great during my purchase. I had a small issue with the key fob battery, but they replaced it right away.
13 reviews
- Verified customer
- Verified customer
Donald Lizotte
March 16, 2026 · Experience March 16, 2026
Professional and courteous service
I went in for an oil change and tire rotation. The whole team treated me like family and the waiting room was very comfy.
- Verified customer
Mark Sullivan
March 14, 2026 · Experience March 14, 2026
Genuine VW service center
The technicians here are certified and it shows. My car runs smoother than it has in years. Will definitely be coming back.
- Verified customer
Chris Shipe
August 22, 2025 · Experience August 22, 2025
Reliable and honest mechanics
I appreciate that they don't try to pressure me into repairs I don't need. Honest service is why I keep coming back here.
- Verified customer
Rick Jones
August 15, 2025 · Experience August 15, 2025
Best VW service department
Took my Jetta in for routine maintenance and the team was top tier. Fast and very thorough with the inspection report.
- Verified customer
Carlos Perez
July 19, 2025 · Experience July 19, 2025
Great quality work, slightly pricey
Professional service as always, though it's on the expensive side compared to independent mechanics. You definitely get quality OEM parts though.
- Verified customer
Justin Halloran
May 20, 2025 · Experience May 20, 2025
Quick parts order and install
Needed a new sensor and they had it ready the next day. The mechanic explained exactly what was failing, very educational.
- Verified customer
Joyce Tillman
May 17, 2025 · Experience May 17, 2025
Knowledgeable and friendly staff
Always a pleasure dealing with the service advisors. They know their VW models inside and out and answer all my questions.
- Verified customer
Marie Dupont
May 4, 2025 · Experience May 4, 2025
Terrible communication after the sale
I bought a brand new car and they failed to register it correctly with the DMV, causing me major legal headaches weeks later. Nobody is taking responsibility.
- Verified customer
David Caplan
March 23, 2025 · Experience March 23, 2025
Solid experience for my lease
Seamless trade in of my old lease into a new model. The process was transparent and the staff made sure I knew all features.
- Verified customer
Nicholas Reed
November 23, 2024 · Experience November 23, 2024
Excellent service and quick repair
They ordered a specific part for my Golf and had it installed within 48 hours. Amazing turnaround for a specialized component.
- Verified customer
Aaron
October 22, 2024 · Experience October 22, 2024
Top notch communication during service
They sent me a video walk-through of the inspection on my Passat. Never seen that before, it was really helpful and trustworthy.
- Verified customer
Melissa Smith
October 8, 2024 · Experience October 8, 2024
Best dealership in Jacksonville
I've been coming here for three years and they never miss. Consistently great service, professional staff, and they stick to the estimate.