Service department needs better communication
Review of Orange County BMW by Brian Burgee · February 18, 2026
2/5
I sat in the waiting room for three hours for an oil change. No one updated me on why it was taking so long. Frustrating.
More reviews of Orange County BMW
- Verified customer
Gloria Banks
July 3, 2026 · Experience July 3, 2026
Professional and fast service
Took my X5 in for routine service and Sarah kept me updated the whole time. My vehicle was washed and ready by noon.
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Tyler Nash
June 16, 2026 · Experience June 16, 2026
Best BMW buying experience ever
Huge thanks to Marcus for helping me pick out my M3. The process was smooth and financing took less than an hour. Love the car!
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Donald Lizotte
March 20, 2026 · Experience March 20, 2026
Waste of my time and money
Had an appointment for a recall. They kept my car all day then told me the parts were not actually in stock. Complete incompetence.
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Robert Hayes
February 18, 2026 · Experience February 18, 2026
Fantastic service for my 5 series
Sarah in service is the best. She knows exactly what my car needs every time I bring it in. Very honest and reliable shop.