Thomas Reyes
June 10, 2026 · Experience June 10, 2026
Best service in Lakeland
Brought my used car here for a check-up and the team was thorough and fast. Prices are fair and the staff is very honest.
Regal Lakeland Service Department
3.7Average · 14 reviews · 14 verifiedClaimed profile
14 reviews
- Verified customer
- Verified customer
Janet Ocampo
April 20, 2026 · Experience April 20, 2026
Avoid this service center
Charged me way more than the initial quote for a simple repair. When I questioned it, they were very dismissive and rude.
- Verified customer
Deborah Gannon
April 6, 2026 · Experience April 6, 2026
Great customer service
Always a pleasure dealing with this group. They get me in and out efficiently and clearly explain what was done to the car.
- Verified customer
Brian Burgee
March 25, 2026 · Experience March 25, 2026
Professional and quick
Dropped off my car for routine maintenance and they had it ready when they said they would. No hassles, great service.
- Verified customer
Matthew Sullivan
March 17, 2026 · Experience March 17, 2026
Bad management here
I had an appointment but they claimed they didn't have the parts. Wasted an entire day off work. Very unorganized.
- Verified customer
ANN KELLY
February 10, 2026 · Experience February 10, 2026
Decent service
The work was fine but the communication could be better. I had to call them twice to see if my car was ready.
- Verified customer
Jeff Harness
January 1, 2026 · Experience January 1, 2026
Reliable and honest mechanics
I won't take my used car anywhere else. They always show me the old parts they replaced and give me a clear breakdown of the cost.
- Verified customer
Larry Ashford
December 27, 2025 · Experience December 27, 2025
Good job overall
They fixed the issue with my brakes. A bit pricey, but I trust their work more than the local chain shops in town.
- Verified customer
Beth Hartstein
December 5, 2025 · Experience December 5, 2025
Wonderful service department
They really care about their customers. The manager personally checked in with me to ensure everything was fixed to my satisfaction.
- Verified customer
Deb McCall
October 2, 2025 · Experience October 2, 2025
Top level service
They always keep my car running perfectly. The technicians are very skilled and the office staff is always kind.
- Verified customer
Karen Voiles
March 6, 2025 · Experience March 6, 2025
Good work on my car
They did a good job on the suspension work. The shop is busy but the staff is friendly and helpful.
- Verified customer
Edward Nakamura
February 19, 2025 · Experience February 19, 2025
Terrible experience with repair
My car was returned with a new issue that wasn't there before. They claimed it wasn't their fault. Never going back.
- Verified customer
Laura Pittman
January 1, 2025 · Experience January 1, 2025
Efficient and professional
Great service department. They were honest about what needed fixing and didn't try to talk me into things I didn't actually need.
- Verified customer
Matthew Cruz
December 3, 2024 · Experience December 3, 2024
Okay work, but wait times
The repairs were solid, but the wait time for an appointment is currently over two weeks. Plan ahead if you need work done.