Nicholas Reed
June 21, 2026 · Experience June 21, 2026
Fantastic experience with the service team
Had a recurring electrical issue with my Bronco. Sarah was super thorough, checked the wiring, and finally got it sorted out for good.
19 reviews
- Verified customer
- Verified customer
Christine Crane
May 18, 2026 · Experience May 18, 2026
Quick turnaround for my truck
My truck needed a new alternator and they had it back to me by the end of the day. Really appreciate the promptness.
- Verified customer
Kimberly Tran
April 17, 2026 · Experience April 17, 2026
Trusted mechanics for my family
We have brought our fleet of Ford vehicles to Ron Norris for years. Dave always takes the time to explain what needs immediate attention versus what can wait.
- Verified customer
Pamela Knight
April 16, 2026 · Experience April 16, 2026
Professional and courteous service
Had a great experience getting my brakes done. The waiting area is comfortable, and the service writer kept me posted the whole time.
- Verified customer
Rodney Rubright
January 18, 2026 · Experience January 18, 2026
Excellence in auto repair
I've been going to Ron Norris for years and have never been let down. The technicians are highly skilled and the service advisors are friendly.
- Verified customer
Evelyn Marsh
January 9, 2026 · Experience January 9, 2026
Awful experience with customer service
I felt ignored when I walked in. Nobody offered help for 20 minutes despite clearly seeing me standing at the counter. Won't be back.
- Verified customer
Emily Hartman
December 22, 2025 · Experience December 22, 2025
Fast service, small billing error
The repair on my car was done quickly and correctly. I just had to wait a few minutes while they fixed a small error on my bill.
- Verified customer
Teresa Lombardi
November 26, 2025 · Experience November 26, 2025
Mixed feelings about the service
The mechanics know their stuff, but the front desk was a bit chaotic. Hard to get a straight answer on pricing for a simple filter swap.
- Verified customer
Design Eagles
June 11, 2025 · Experience June 11, 2025
Service department needs better communication
My truck sat for two days without an update. I had to call them three times just to find out what was going on.
- Verified customer
Aaron Whitehead
June 7, 2025 · Experience June 7, 2025
Wait time was longer than expected
The quality of work on my transmission was solid, but I spent over two hours in the waiting room when they said it would be one.
- Verified customer
Daniel Eckert
May 22, 2025 · Experience May 22, 2025
Great team at Ron Norris
Brought in my SUV for new tires and an alignment. They did a fantastic job, and the truck drives straight as an arrow now.
- Verified customer
Diane Oyelaran
April 22, 2025 · Experience April 22, 2025
Always great service here
Took my Explorer in for a routine oil change and tire rotation. Mike got me in and out in less than an hour. Very professional shop.
- Verified customer
Justin Lawson
April 22, 2025 · Experience April 22, 2025
Helpful staff and clean facility
I went in for a recall notice on my Ranger. They handled everything perfectly and even washed the truck before giving it back.
- Verified customer
Daniel Okafor
November 15, 2024 · Experience November 15, 2024
Did not fix my cooling issue
Brought my Escape in for an engine overheating issue. They charged me for a radiator flush, but it still runs hot on the highway. Disappointing.
- Verified customer
Shelley Ross
November 11, 2024 · Experience November 11, 2024
Best place for Ford maintenance
I trust this team completely with my Mustang. They never try to upsell me on things I don't actually need. Truly honest folks.
- Verified customer
Robert Manz
October 14, 2024 · Experience October 14, 2024
Efficient service every single time
Whether it's a simple oil change or a more complex repair, the service department is always on top of their game. Big thanks to Mike.
- Verified customer
Eleanor Apuzzo
October 10, 2024 · Experience October 10, 2024
Highly recommended for Ford owners
They really care about the customer experience here. My car was finished right on time and they explained every charge on the invoice clearly.
- Verified customer
Nancy Kowalski
October 3, 2024 · Experience October 3, 2024
Good parts but expensive labor
They used genuine Ford parts which I appreciate, but the labor rate is getting pretty steep compared to local independent shops.
- Verified customer
Josephq Knick
September 26, 2024 · Experience September 26, 2024
Decent work but slow turn around
They fixed the brakes on my F-150 eventually, but it took three days longer than promised. Communication could be better regarding part status.