Ashley Vaughn
June 18, 2026 · Experience June 18, 2026
Helpful staff and good parts
Found what I needed quickly. Sarah in parts was super helpful and saved me a lot of time on my order.
20 reviews
- Verified customer
- Verified customer
Eric Donovan
June 8, 2026 · Experience June 8, 2026
Disappointed by the recent service
Came in for a simple fix and ended up waiting for over a week. The communication was really poor throughout the process.
- Verified customer
Elizabeth Purchase
April 21, 2026 · Experience April 21, 2026
Great customer service all around
Extremely satisfied with the service we received on our warehouse equipment. The techs are always polite and very efficient.
- Verified customer
William Foster
April 18, 2026 · Experience April 18, 2026
Outstanding support for our business
The team at Southern States is essential for our daily logistics. They fix things right the first time every time.
- Verified customer
Peter Vance
January 20, 2026 · Experience January 20, 2026
Horrible customer service today
Walked in and was completely ignored by three employees at the counter for twenty minutes. Not coming back.
- Verified customer
Samuel Wexler
January 15, 2026 · Experience January 15, 2026
Middle of the road service
The technician did a fine job but the scheduling is a mess. I was told one time and they arrived much later.
- Verified customer
Chris Shipe
December 16, 2025 · Experience December 16, 2025
Good parts availability and help
Needed a specific filter for our older model unit and they had it on the shelf. The counter staff was helpful, though it took a few minutes to get help.
- Verified customer
Sagoingne
December 5, 2025 · Experience December 5, 2025
Unreliable communication and long delays
My forklift sat for two weeks without anyone touching it. Every time I called, nobody knew what was going on. Extremely frustrating experience, will be going elsewhere.
- Verified customer
Anita Hermann
October 16, 2025 · Experience October 16, 2025
Pricing is a bit high
Quality is good, but you definitely pay a premium for it here. Make sure to get a clear quote beforehand.
- Verified customer
Kiki Wilding
September 6, 2025 · Experience September 6, 2025
Efficient and knowledgeable shop techs
Techs here really know these machines. Had a transmission issue fixed quickly. Just wish the facility was a bit cleaner.
- Verified customer
Patrick Osborne
July 9, 2025 · Experience July 9, 2025
Professional and very thorough staff
Great experience buying a new unit. Everything was handled perfectly from the quote to the delivery. Would highly recommend this dealer.
- Verified customer
Justen Kruse
June 15, 2025 · Experience June 15, 2025
Excellent experience with the team
Needed a last-minute repair and they accommodated us perfectly. Professional, quick, and very fair pricing for the work done.
- Verified customer
Liz Bobbie
May 16, 2025 · Experience May 16, 2025
Very helpful with trade ins
Worked with Sarah to trade in our old fleet for newer models. Smooth process and financing was quick and easy. Very satisfied.
- Verified customer
Robert Bujeiro
March 31, 2025 · Experience March 31, 2025
Average service times for repairs
The work itself was good, but the wait times are just way too long lately. Hard to plan when repairs take forever.
- Verified customer
Heather Munoz
December 26, 2024 · Experience December 26, 2024
Reliable parts and fast shipping
They consistently help us keep our operations running. Even for hard-to-find parts, they go the extra mile to get them.
- Verified customer
Jay Tass
December 5, 2024 · Experience December 5, 2024
Top notch service on our fleet
The team at Southern States keeps our warehouse running smooth. Brought in a Toyota forklift for a mast repair and had it back within two days. Thanks to Mark for the updates.
- Verified customer
Daniel Eckert
October 27, 2024 · Experience October 27, 2024
Solid team and great equipment
They always have the parts I need in stock. Super knowledgeable guys working the counter who know their way around these machines.
- Verified customer
David McCarty
October 16, 2024 · Experience October 16, 2024
Solid local dealership for forklifts
Good inventory and knowledgeable staff. My only gripe is that they are occasionally short-staffed in the parts department.
- Verified customer
Debra Whisanant
October 7, 2024 · Experience October 7, 2024
Best forklift shop in Ocala
Quick and professional. Had our electric pallet jack fixed in record time. Appreciate the transparency on costs from the service desk.
- Verified customer
Jerry Sampson
October 2, 2024 · Experience October 2, 2024
Fast turnaround on engine work
Engine repair was done faster than quoted. Everything is running perfectly now. Very happy with the quality of workmanship here.