Poor communication regarding service repair

Review of Subaru Fort Walton Beach by Daniel Lovett · March 31, 2026

2/5

They kept my vehicle for three days and nobody called me to explain the delay. I had to keep checking in to find out what was wrong with the brake assembly.

More reviews of Subaru Fort Walton Beach

  • Katherine Silva

    May 11, 2026 · Experience May 11, 2026

    Verified customer

    Great Subaru experience in Fort Walton

    Everything was top tier. Michael walked me through the purchase of my new Outback and it felt like dealing with a friend. No stress, just great service and a fair deal.

  • Peter Vance

    November 17, 2025 · Experience November 17, 2025

    Verified customer

    Excellent experience with the sales staff

    Worked with Sarah to trade in my old truck for a new Ascent and she was incredible. The trade-in value was fair and the purchase process was absolutely seamless.

  • Jonathan Meyers

    October 28, 2025 · Experience October 28, 2025

    Verified customer

    Exceptional customer service and care

    My family has bought two Subarus from this location. Their service department is always on point and they stand behind their vehicles. Just a very honest group of people.

  • Nancy J. Walker

    April 23, 2025 · Experience April 23, 2025

    Verified customer

    Professional and helpful Subaru team

    Needed help with my infotainment system and the technician spent twenty minutes showing me how to set everything up perfectly. Wonderful service and they didn't even charge me.