Service department is a disaster
Review of Tesla by Richard Scholl · December 12, 2024
1/5
My Model S has been in the shop three times for the same trim issue. They never have the parts and the loaners are always taken. Huge frustration.
More reviews of Tesla
- Verified customer
Ed Raus
July 26, 2026 · Experience July 26, 2026
Efficient and clean process
Buying a car should always be this simple. The app integration and the showroom support made the whole thing a breeze. Loving my new Model Y.
- Verified customer
ANN KELLY
July 5, 2026 · Experience July 5, 2026
Very poor management communication
I was promised a follow-up call about a part issue and nobody ever reached out. I had to chase them down myself for three days. Not acceptable service.
- Verified customer
Josephq Knick
May 6, 2026 · Experience May 6, 2026
Great car, typical dealership wait
Love the Model Y, but the showroom is always packed. Took a while to get through the financing paperwork even with an appointment, but the car is fantastic.
- Verified customer
Michael Pinero
March 8, 2026 · Experience March 8, 2026
Good vehicle but busy location
Love the Model 3, but this location is always slammed. Expect to wait a bit even if you have an appointment. Other than that, the service is fine.