Andrew Castillo
August 4, 2026 · Experience August 4, 2026
Always a great experience
From the lounge area to the service desk, everything is top notch. They make maintenance visits easy and comfortable.
20 reviews
- Verified customer
- Verified customer
Christina Boyle
August 3, 2026 · Experience August 3, 2026
Great sales and service department
Love my X5! The buying process was easy and the service team has been helpful with every maintenance appointment since.
- Verified customer
Cindy Munley
May 13, 2026 · Experience May 13, 2026
Always a pleasure
My service advisor is always helpful and keeps me posted on progress. It is refreshing to deal with such a professional team.
- Verified customer
Driver
January 31, 2026 · Experience January 31, 2026
Flawless service as always
Came in for an oil change and tire rotation. Finished quickly and the car was washed. Very professional experience.
- Verified customer
Charles Dunn
January 19, 2026 · Experience January 19, 2026
Good work but very busy
The technical work is always great, but getting an appointment scheduled takes way too long. Be prepared to wait a couple of weeks.
- Verified customer
Christine Rowland
December 6, 2025 · Experience December 6, 2025
Disappointed with service wait
Had a simple issue but still waited 4 hours even with an appointment. Communication was non-existent. Frustrating day.
- Verified customer
Louis Monacello
October 13, 2025 · Experience October 13, 2025
Professional and reliable
Always satisfied with the work done here. The price is premium but you get what you pay for. Very happy with the team.
- Verified customer
Ed Raus
September 17, 2025 · Experience September 17, 2025
Good work but expensive
Quality of work is top shelf, but it is certainly on the pricey side compared to local independent shops.
- Verified customer
Liz Bobbie
July 27, 2025 · Experience July 27, 2025
Fantastic experience at Tom Bush
Helpful staff and excellent service. They always explain the repairs clearly so I know exactly what I am paying for.
- Verified customer
Michael Pisano
July 15, 2025 · Experience July 15, 2025
Excellent attention to detail
They always go the extra mile. The technical advice is sound and they never push for unnecessary services.
- Verified customer
James Miller
May 20, 2025 · Experience May 20, 2025
Best BMW service center
The team knows these cars inside out. I never worry when I leave my car here for service. Highly recommended.
- Verified customer
James Tooley
April 11, 2025 · Experience April 11, 2025
My go to BMW dealer
Service advisors like Frank really make the difference. Knowledgeable and always keep me informed. Very happy with this location.
- Verified customer
Ryan Caldwell
February 1, 2025 · Experience February 1, 2025
Premium service for my car
Every time I visit, the staff is courteous and the work is impeccable. They truly treat my vehicle with care.
- Verified customer
Laura Daniel
January 26, 2025 · Experience January 26, 2025
Professional, quick, and reliable
Everything was handled seamlessly today. The team is very efficient and I felt valued as a customer from start to finish.
- Verified customer
Victor Morales
January 16, 2025 · Experience January 16, 2025
Super impressed with the service
Came in for a complex repair and they handled it perfectly. The car feels brand new again. Excellent craftsmanship.
- Verified customer
David McCarty
December 22, 2024 · Experience December 22, 2024
Highly professional and efficient
They are always on time with my appointments and the facility is very clean. Great group of people to work with.
- Verified customer
Gloria Schiavone
November 15, 2024 · Experience November 15, 2024
Best dealership in Jacksonville
Tom Bush is the only place I take my car. The staff is always welcoming and the service advisors are honest about what needs doing.
- Verified customer
Zachary Pruitt
November 8, 2024 · Experience November 8, 2024
Great quality and friendly staff
Nice dealership with a high level of service. Always consistent results when I bring my car in for the scheduled maintenance.
- Verified customer
Felipe Freitas
September 26, 2024 · Experience September 26, 2024
Top level customer support
Friendly greeting and fast processing. They finished early and the car was cleaner than when I dropped it off.
- Verified customer
Deborah Salas
September 21, 2024 · Experience September 21, 2024
Exceptional service from BMW team
Service is always top shelf. They keep me updated on every step of the repair. My 3 series runs like a dream now.