Thomas Reyes
July 20, 2026 · Experience July 20, 2026
Always a great experience
The parts department is super organized. I rarely have to wait and they always get the right part the first time.
16 reviews
- Verified customer
- Verified customer
Jerry Sampson
March 12, 2026 · Experience March 12, 2026
Great service, reliable results
I’ve been using them for years and they never cut corners on repairs. My trucks run better after visiting Tom Nehl.
- Verified customer
Thomas Morgan
December 14, 2025 · Experience December 14, 2025
Rude staff and overpriced
The service manager was incredibly condescending when I asked about the cost of a routine brake job. Overpriced and unpleasant.
- Verified customer
Barbara Ellis
December 5, 2025 · Experience December 5, 2025
Solid service and support
Our drivers always find the staff here helpful when picking up parts or dropping off trucks for routine maintenance checks.
- Verified customer
Kassandra Gomez
October 23, 2025 · Experience October 23, 2025
Very impressed with the team
Every time I visit the parts department, they have what I need or can order it in immediately. Highly professional.
- Verified customer
Sagoingne
September 20, 2025 · Experience September 20, 2025
Top tier truck service
Best truck service in Jacksonville. Honest, capable, and they don't try to rip you off with unnecessary repairs.
- Verified customer
Christine Waverly
September 8, 2025 · Experience September 8, 2025
Decent service for the price
Reliable mechanics and a professional office staff. Would have given five stars if the parking was a bit easier for big rigs.
- Verified customer
Ashley Vaughn
September 5, 2025 · Experience September 5, 2025
Great team at Tom Nehl
Tom was very helpful when we were looking for a used dump truck. He walked us through the service history and test drive.
- Verified customer
Cheryl Novak
August 22, 2025 · Experience August 22, 2025
Good experience, long wait
Good trucks but the wait for service can be long. You need to book well in advance if you want a fast turnaround.
- Verified customer
Tyler Nash
July 18, 2025 · Experience July 18, 2025
Horrible customer service
Was promised a repair would be done by Tuesday. It didn't get finished until Friday and nobody even apologized for the delay.
- Verified customer
Angela Whitlock
July 16, 2025 · Experience July 16, 2025
Professional truck sales and service
Worked with James on a fleet order. Everything was delivered on time and the documentation was spot on. Very easy process.
- Verified customer
Paul Horn
July 8, 2025 · Experience July 8, 2025
Reliable dealer for our business
Generally a very solid experience. Their mechanics know the heavy-duty engines well and keep our downtime to a minimum.
- Verified customer
Gloria Schiavone
June 13, 2025 · Experience June 13, 2025
Very happy with the purchase
James made the whole buying process simple. Financing was quick and they even helped with getting some custom parts installed.
- Verified customer
Megan Cortes
March 23, 2025 · Experience March 23, 2025
Top notch heavy truck shop
Expert mechanics who don't waste time. They identified the engine issue on our semi quickly and had us back on the road.
- Verified customer
Keri Fox
March 3, 2025 · Experience March 3, 2025
Happy with our truck purchase
Bought a medium-duty truck last month. Good price and very transparent about the vehicle specs and financing options.
- Verified customer
Pauline Pfeffer
September 28, 2024 · Experience September 28, 2024
Exceptional customer service
They fixed a major issue with our cooling system overnight so we wouldn't miss a delivery. Really appreciate the hard work.