Terrible customer service and wait

Review of Trailer Hitches at U-Haul by Erich Metz · December 10, 2024

1/5

I had an appointment but they made me wait three hours. When they finally started, they realized they didn't even have the parts. Waste of my whole day.

More reviews of Trailer Hitches at U-Haul

  • Kimberly Tran

    January 19, 2026 · Experience January 19, 2026

    Verified customer

    Very happy with the hitch install

    The installation was fast and professional. The staff was super helpful and even helped me back my trailer up so I could test the connection. Great service.

  • Steven Alvarez

    June 25, 2025 · Experience June 25, 2025

    Verified customer

    Quick and friendly installation

    Everything was smooth. Had my hitch installed in under an hour. Great prices and the staff really knows their way around trucks and trailers. Will definitely return.

  • Adam Kessler

    May 25, 2025 · Experience May 25, 2025

    Verified customer

    Knowledgeable staff and great prices

    If you need a hitch, come here. They know their stuff and the installation was perfect. I appreciate the help with my wiring as well. Everything works perfectly now.

  • Alexander Reyna

    March 20, 2025 · Experience March 20, 2025

    Verified customer

    Fast hitch installation today

    They had the part in stock and got it installed on my SUV in no time. The tech, Mike, was super professional and showed me how to use the hitch properly.