Disappointing customer service today
Review of Trailer Rental at U-Haul by Charles Dunn · November 6, 2025
2/5
Came to pick up a trailer and the person behind the counter seemed like they didn't want to be there. Very poor attitude.
More reviews of Trailer Rental at U-Haul
- Verified customer
Michael Hickey
August 1, 2026 · Experience August 1, 2026
Very happy with service
The staff really knows how to help a customer. They made sure the lights on my truck worked with the trailer before I left.
- Verified customer
Teddy Pospiech
July 23, 2026 · Experience July 23, 2026
Best trailer rental spot
Everything was perfect. The equipment was maintained and the staff was extremely friendly. Will come back for sure.
- Verified customer
Chris Heywang
June 1, 2026 · Experience June 1, 2026
Service was average
The trailer was fine but the counter staff were a bit disorganized. It took a while to get the paperwork done.
- Verified customer
Susan Delgado
March 30, 2026 · Experience March 30, 2026
Equipment was not ready
Reserved a trailer online, but when I got there it hadn't been checked in yet. I had to wait nearly an hour to leave.