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Decent car, uneven process

Review of 0 Miles, LLC by Julie Ferraro · January 25, 2025

3/5

I ended up buying a vehicle here after finding it online. The car itself was clean, drove well, and matched most of the listing. The salesperson was friendly and gave me room to look it over without hovering. Where things fell short was the paperwork process. I waited longer than expected, and a couple of the fees were not explained clearly until I was already sitting down to sign. I also had to call twice to get an update on a missing document. Everything eventually got handled, and I’m satisfied with the vehicle so far, but the communication could be much more organized. Overall, it was an average dealership experience for me.

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More reviews of 0 Miles, LLC

  • Brian Orlick

    August 8, 2026 · Experience August 2, 2026

    Verified customer

    Good overall experience

    I found a solid vehicle at a fair price, and the staff treated me well. The only downside was a longer wait for financing paperwork than I expected. Otherwise, everything went smoothly.

  • Katherine Silva

    June 10, 2026 · Experience June 9, 2026

    Verified customer

    Some good, some frustrating

    My experience was a mixed bag. The SUV I came to see was available and looked pretty close to the online photos. The test drive went fine, and the person helping me was polite. However, getting a clear breakdown of the total cost took several questions, and the trade-in discussion felt rushed. I also noticed a minor interior issue that had not been mentioned beforehand. They did agree to address it, but the follow-up took longer than I thought it should. I didn’t feel mistreated, and the vehicle has been reliable so far. Still, better communication and a more transparent process would have made me feel much more confident about the purchase.

  • Angela Lee

    October 17, 2025 · Experience October 17, 2025

    Verified customer

    Easy from start to finish

    I had a great experience buying my car here. Nobody pressured me, my questions were answered clearly, and the vehicle was clean for pickup. I would definitely shop with them again.

  • Diane Oyelaran

    October 10, 2025 · Experience October 10, 2025

    Verified customer

    Glad I stopped in

    I visited after seeing a vehicle online and was pleasantly surprised by how straightforward everything was. The staff let me take my time, answered my financing questions, and didn’t push extras. My car was cleaned up and ready when promised. It was one of the easier dealership purchases I’ve had.