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too many loose ends

Review of 13th Street Home Sales by Mark Kijas · June 2, 2026

2/5

I wanted this to be a good experience because the staff was friendly when I first walked through the homes. Unfortunately, things became disorganized after I started the purchase process. Calls were not returned promptly, paperwork had to be corrected, and I got different answers about what was included with setup. When the home arrived, there were a few visible cosmetic issues that I reported right away. It took much longer than expected to get anyone to schedule a follow-up. I understand delays happen, but I shouldn’t have had to keep chasing updates. The home has potential, but the lack of communication and attention after the sale left me disappointed.

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More reviews of 13th Street Home Sales

  • Joseph "Joe" Ramsey

    May 13, 2026 · Experience May 7, 2026

    Verified customer

    communication was unacceptable

    I repeatedly called for updates after completing my paperwork and rarely got a clear answer. Different people gave me conflicting information about the timeline, and I felt ignored once they had my application. I eventually decided not to move forward. The whole process wasted my time and left me extremely frustrated.

  • Melissa Smith

    April 5, 2026 · Experience March 26, 2026

    Verified customer

    happy with the home

    I’m pleased with my purchase and the staff treated me well. Delivery ran a little behind, but they kept me informed throughout.

  • Mark Sullivan

    February 10, 2026 · Experience February 5, 2026

    Verified customer

    some good, some frustrating

    I liked the available homes and pricing, but communication became inconsistent after I turned in my application. Overall, it was just average.

  • Nick Gettino

    January 30, 2026 · Experience January 29, 2026

    Verified customer

    helpful and straightforward

    I came in with a lot of questions about buying my first mobile home, and everyone was patient with me. I got to walk through several models and compare layouts without any pressure. The paperwork was explained clearly, and they followed up when they said they would. I’m very happy with my choice.