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13th Street Home Sales

3.6Average · 19 reviews · 19 verifiedClaimed profile
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19 reviews

  • Mark Kijas

    June 2, 2026 · Experience May 25, 2026

    Verified customer

    too many loose ends

    I wanted this to be a good experience because the staff was friendly when I first walked through the homes. Unfortunately, things became disorganized after I started the purchase process. Calls were not returned promptly, paperwork had to be corrected, and I got different answers about what was included with setup. When the home arrived, there were a few visible cosmetic issues that I reported right away. It took much longer than expected to get anyone to schedule a follow-up. I understand delays happen, but I shouldn’t have had to keep chasing updates. The home has potential, but the lack of communication and attention after the sale left me disappointed.

  • Joseph "Joe" Ramsey

    May 13, 2026 · Experience May 7, 2026

    Verified customer

    communication was unacceptable

    I repeatedly called for updates after completing my paperwork and rarely got a clear answer. Different people gave me conflicting information about the timeline, and I felt ignored once they had my application. I eventually decided not to move forward. The whole process wasted my time and left me extremely frustrated.

  • Melissa Smith

    April 5, 2026 · Experience March 26, 2026

    Verified customer

    happy with the home

    I’m pleased with my purchase and the staff treated me well. Delivery ran a little behind, but they kept me informed throughout.

  • Mark Sullivan

    February 10, 2026 · Experience February 5, 2026

    Verified customer

    some good, some frustrating

    I liked the available homes and pricing, but communication became inconsistent after I turned in my application. Overall, it was just average.

  • Nick Gettino

    January 30, 2026 · Experience January 29, 2026

    Verified customer

    helpful and straightforward

    I came in with a lot of questions about buying my first mobile home, and everyone was patient with me. I got to walk through several models and compare layouts without any pressure. The paperwork was explained clearly, and they followed up when they said they would. I’m very happy with my choice.

  • Larry Ashford

    November 3, 2025 · Experience October 24, 2025

    Verified customer

    good home, minor delays

    I’m happy overall with the home I purchased from 13th Street Home Sales. The salesperson was knowledgeable about the different floor plans and gave me time to look without pushing the most expensive option. Financing took a little longer than I expected, and I had to call twice for an update, which was frustrating. Once everything was approved, though, the rest of the paperwork and delivery coordination went well. The home arrived in good condition, aside from a cabinet door that needed adjusting. They arranged for that to be handled. I would buy here again, but I’d suggest improving communication while applications are being processed.

  • Teddy Pospiech

    October 31, 2025 · Experience October 28, 2025

    Verified customer

    very pleased with my purchase

    I bought my home here after comparing several options around the area. The staff was respectful, explained the costs in plain language, and never made me feel pressured. I especially appreciated being able to revisit the model before signing. Delivery questions were answered promptly, and the home arrived looking just as expected.

  • Michael Pinero

    October 13, 2025 · Experience October 4, 2025

    Verified customer

    found the right home

    I found a clean, affordable home and received excellent help throughout the process.

  • Patrick Osborne

    September 6, 2025 · Experience September 4, 2025

    Verified customer

    a very frustrating process

    I regret starting the buying process here. I was told I would receive updates, but I ended up making repeated calls just to learn what was happening. My paperwork seemed to sit without progress, and the answers changed depending on who I spoke with. I understand that approvals and delivery can take time, but basic communication should not be this difficult. After weeks of uncertainty, I walked away and looked elsewhere. I would not recommend this experience to another first-time buyer.

  • Pauline Pfeffer

    August 13, 2025 · Experience August 10, 2025

    Verified customer

    average overall

    I found a floor plan I liked, and the salesperson was friendly during my visits. The buying process had both good and frustrating parts. Pricing was explained fairly well, but I had to ask more than once for copies of certain paperwork and updates about the next steps. Delivery went as planned, although there were a couple cosmetic items that needed attention. They eventually responded and addressed them. I’m satisfied with the home itself, but the office communication could be more consistent.

  • Cynthia Frazier

    August 1, 2025 · Experience July 25, 2025

    Verified customer

    fell short after the sale

    I had a decent experience while choosing the home, but the follow-up afterward was disappointing. A few small issues needed attention, and it took several calls to get a response. I expected better communication after making such a large purchase. The home is fine, but the service did not feel complete.

  • Nancy Kowalski

    May 22, 2025 · Experience May 21, 2025

    Verified customer

    decent but disorganized

    I liked the home selection and the person who showed me around was helpful. Still, the paperwork process felt scattered, and getting a clear timeline took several calls. My overall experience was mixed.

  • Jennifer Ortiz

    March 7, 2025 · Experience March 6, 2025

    Verified customer

    an okay experience

    I liked the selection and found the staff friendly when I visited. However, getting updates after submitting my paperwork was harder than it should have been. I left a couple messages before hearing back. The home itself was clean and reasonably priced, so my experience wasn’t bad, just less organized than I expected.

  • Henry Purnell

    February 2, 2025 · Experience January 25, 2025

    Verified customer

    friendly and patient staff

    I took my time comparing several homes, and nobody pressured me to decide. The staff answered every question, explained the differences between models, and made the final paperwork much easier than I expected.

  • Laura Daniel

    December 20, 2024 · Experience December 16, 2024

    Verified customer

    easy from start to finish

    I had a great experience shopping here. The staff listened to what I needed, showed me homes within my budget, and explained the financing paperwork without making me feel rushed or pressured.

  • Lillian Freiler

    October 10, 2024 · Experience October 4, 2024

    Verified customer

    solid buying experience

    I’m happy with my home and the staff was helpful. The paperwork appointment ran late, but the process was otherwise smooth.

  • Kyle R. Matthews

    October 1, 2024 · Experience September 25, 2024

    Verified customer

    good people to work with

    I appreciated how friendly and honest the staff was. They answered my questions and helped me choose a layout that fit my family.

  • Lejla Denic

    September 19, 2024 · Experience September 18, 2024

    Verified customer

    worth the drive

    I visited several dealers before coming here, and this was easily the most comfortable experience. The homes were open for viewing and in good condition. Nobody hovered while I looked around, but help was available when I needed it. The purchase process went smoothly, and communication stayed consistent through delivery.

  • Heather Munoz

    August 20, 2024 · Experience August 16, 2024

    Verified customer

    mostly smooth purchase

    I had a positive experience and felt the staff gave me honest answers about setup, financing, and what was included. The model I chose was clean and matched what I needed. My only complaint was having to wait longer than expected for a return call, but everything worked out once we connected.