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1st SOW Public Affairs

3.9Great · 15 reviews · 15 verifiedClaimed profile
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15 reviews

  • Silvia Rodriguez

    July 16, 2026 · Experience July 9, 2026

    Verified customer

    Good work, slow process

    My experience was a mixed bag. The final product looked professional, and the staff member who worked with me clearly understood public messaging. However, the request sat for quite a while without an update, and I had to check in more than once. Some of the submission requirements also could have been explained better up front. I was satisfied with what they delivered, but the process took more effort and time than I think it should have.

  • Samuel Wexler

    July 13, 2026 · Experience July 12, 2026

    Verified customer

    Request completely mishandled

    I submitted my request with the required information and received confirmation, then heard nothing for days. When I finally reached someone, I was told the request could not be located and had to send everything again. After that, I got conflicting instructions about approvals and deadlines from different people. By the time anyone provided a clear answer, the opportunity for coverage had passed. I understand that workloads change and not every event can be supported, but I should have been told that early. Losing paperwork, failing to follow up, and giving inconsistent guidance wasted my time and left our team scrambling. I was extremely disappointed with how this was handled.

  • Synthia Horvath

    May 25, 2026 · Experience May 18, 2026

    Verified customer

    Excellent event support

    I coordinated with the public affairs team for coverage of a fairly busy event, and they handled it extremely well. Beforehand, they asked practical questions about timing, access, key participants, and the purpose of the event. On site, the team was professional and unobtrusive while still getting the photos and information they needed. They also checked names and details instead of making assumptions, which I appreciated. The finished material was accurate, polished, and turned around promptly. What stood out most was their follow-through; I always knew where the request was in the process. I would absolutely recommend working with them when you need clear, responsible communication.

  • Matthew Cole

    May 17, 2026 · Experience May 8, 2026

    Verified customer

    Knowledgeable and easy to work with

    I had several questions about what information could be shared publicly, and the staff took the time to answer each one without making me feel like a nuisance. They explained the review steps, helped organize the material, and flagged one issue before it became a problem. Communication was steady throughout, and the completed release was clear and accurate. I appreciated their patience, good judgment, and attention to the small details. I would not hesitate to use their support again.

  • Christine Connell

    May 5, 2026 · Experience April 26, 2026

    Verified customer

    Great photo support

    I worked with the team for event photography, and they were easy to coordinate with from the first email. They arrived prepared, stayed aware of the schedule, and captured the important moments without disrupting anything. The captions were accurate, and the final images looked excellent. I was very pleased with the entire experience.

  • Kassandra Gomez

    April 6, 2026 · Experience March 29, 2026

    Verified customer

    Helpful once connected

    I needed guidance on media coordination for an upcoming event, and the team gave me clear answers and helped clean up our messaging. Everyone was professional and knew the approval process. My only complaint was that it took a couple follow-ups to reach the right person.

  • Raha Mahboobi

    March 9, 2026 · Experience March 9, 2026

    Verified customer

    No response at all

    I called and emailed multiple times about an urgent request and never received an answer. That lack of communication was completely unacceptable.

  • ANN KELLY

    February 28, 2026 · Experience February 26, 2026

    Verified customer

    Professional and prepared

    I worked with this office on an interview request and was impressed by how organized they were. They explained the ground rules, helped me prepare concise talking points, and made sure I understood what information was appropriate to discuss. The staff stayed calm when the schedule shifted and kept everyone updated. I never felt pushed or left guessing. Their preparation made a potentially stressful situation feel manageable, and I would gladly work with them again.

  • Shelley Ross

    January 26, 2026 · Experience January 22, 2026

    Verified customer

    A dependable PA team

    I came in with a rough idea and a short timeline, and this team helped turn it into a clear communication plan. They reviewed my draft, pointed out wording that could be misunderstood, and explained the reasoning behind every recommended change. I especially appreciated that they did not simply rewrite everything and send it back; they took time to make sure I could handle similar requests better in the future. Scheduling was straightforward, the staff treated my questions seriously, and the approved content came back when promised. Their attention to accuracy and audience made a noticeable difference. This was one of the smoothest coordination experiences I have had on base.

  • George Petrov

    October 16, 2025 · Experience October 16, 2025

    Verified customer

    Fast and thorough

    I asked for a review of a short announcement and received clear, thoughtful feedback. They caught a few details I had missed and returned it quickly. Professional service from beginning to end.

  • Jacob Moore

    June 2, 2025 · Experience May 30, 2025

    Verified customer

    Too much back and forth

    I reached out for help promoting a unit event and expected clearer direction from the start. Instead, I was passed between contacts and had to repeat the same information several times. The person who eventually handled the request was courteous, but by then our timeline was tight and some of the planned coverage could not happen. I understand they probably juggle a lot of priorities, but better communication and ownership of the request would have made a big difference for me.

  • Jack Doan

    May 29, 2025 · Experience May 28, 2025

    Verified customer

    Strong media guidance

    I needed help preparing for a media engagement and had a very positive experience. The team helped me narrow down the main points, anticipate likely questions, and avoid getting buried in jargon. The practice session was direct but never uncomfortable, and the feedback was actually useful. When the real interview happened, I felt prepared rather than rehearsed. Their practical approach and calm demeanor made a major difference for me, especially with limited time to get ready.

  • Greg Leathers

    February 16, 2025 · Experience February 11, 2025

    Verified customer

    Clear and responsive

    I contacted the office with questions about releasing photos from an event. They responded quickly, explained the review process in plain language, and helped me correct the captions before submission. I appreciated the attention to detail and the respectful way they handled my questions. Everything was completed without unnecessary hassle.

  • Gary James

    November 16, 2024 · Experience November 12, 2024

    Verified customer

    Made the process easy

    I had never submitted a public affairs request before, but they walked me through the paperwork and explained what could be released. Friendly, patient, and much faster than I expected.

  • Mindy Thaler

    October 1, 2024 · Experience September 25, 2024

    Verified customer

    Communication fell short

    I submitted a straightforward publicity request and spent most of the time asking for updates. The final guidance was useful, but it arrived too late for our event and felt rushed.