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not ready as promised

Review of 27TH TRUCKS INC. by Michael Holland · September 19, 2025

2/5

I drove over after being told the truck I wanted to see was available and ready for a test drive. When I arrived, it was blocked in behind other vehicles and the battery was dead. I waited around while they tried to get it started, but nobody gave me a clear update. Once it was running, the cab had warning lights that had not been mentioned during my call. The salesperson was polite enough, but the whole visit felt disorganized and wasted most of my afternoon. I understand used trucks can have issues, but I would have appreciated an honest description before making the trip. I ended up leaving without buying.

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More reviews of 27TH TRUCKS INC.

  • Steven Gerasimovich

    August 10, 2026 · Experience August 7, 2026

    Verified customer

    decent truck, uneven service

    The truck itself was in fair condition for the mileage and drove well. My issue was getting clear answers about when it would be ready. I received different estimates from two employees and had to come back another day. The deal was acceptable, but communication could be better.

  • Larry Ashford

    August 2, 2026 · Experience August 1, 2026

    Verified customer

    poor communication

    I called twice to confirm a truck was still for sale, then arrived and was told it had already been sold. No one could explain why I had been told otherwise. I spent time and fuel getting there for nothing. The staff barely apologized, and I won’t make another trip back.

  • Edward Pollick

    July 9, 2026 · Experience July 3, 2026

    Verified customer

    fair and professional

    I brought someone knowledgeable with me to inspect a few trucks, and the staff was completely fine with us taking our time. They answered questions about service history, tires, and previous use without getting defensive. We settled on a clean tractor that matched my budget. The final paperwork matched what we had discussed, with no last-minute surprises. They even took time to walk me through a few controls before I left. That level of patience made the purchase much less stressful.

  • Jay Tass

    May 4, 2026 · Experience April 29, 2026

    Verified customer

    straightforward and helpful

    I came in looking for a truck for my small delivery business and appreciated that nobody pushed me toward something bigger than I needed. They showed me a few options, let me check the cargo areas, and gave me time to look underneath each vehicle. The truck I chose was clean and drove well on the test run. Financing and title paperwork were explained in plain language. I left feeling comfortable with the purchase and would return when it’s time to add another vehicle.