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Good selection, uneven service

Review of 4 Star Power Equipment by Preston Burke · May 13, 2025

3/5

I visited 4 Star Power Equipment to compare a few residential zero-turn mowers. The showroom had a useful selection, and I was able to sit on several models and check the controls. One employee was very informative about deck sizes, maintenance access, and warranty coverage. Unfortunately, I waited quite a while before anyone offered assistance, even though the store was not especially busy. I also received different answers from two people about whether a particular model was in stock. I did eventually get the information I needed and found the equipment well displayed. I may return when I’m ready to buy, but I’d like to see better coordination and more consistent attention to customers.

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More reviews of 4 Star Power Equipment

  • Patrick Osborne

    March 21, 2026 · Experience March 14, 2026

    Verified customer

    Still not fixed

    I brought my mower in for a simple repair, waited weeks, and got it back with the same problem. I’m still furious.

  • Sandra Seibel

    March 8, 2026 · Experience February 28, 2026

    Verified customer

    Excellent repair experience

    My walk-behind mower had become hard to start and would stall whenever the grass got thick. I dropped it off at 4 Star Power Equipment and explained what it was doing. The service desk listened, wrote everything down, and gave me a realistic idea of the turnaround time. They called after diagnosing it instead of just replacing parts without approval. When I picked it up, the mower started on the first pull and ran smoothly under load. They also pointed out a worn blade and showed me why it should be replaced. The bill seemed fair for the work completed. I’ve mowed several times since then, and it is still running great.

  • Justin Lawson

    December 7, 2025 · Experience December 4, 2025

    Verified customer

    Fast blade replacement

    I needed new mower blades, and they had me matched up quickly.

  • MIAMI FOOT CENTER

    October 25, 2025 · Experience October 22, 2025

    Verified customer

    Poor communication on repair

    I left my mower for service after being told I would receive an update once it was diagnosed. More than a week passed without a call, and when I finally reached someone, the repair had not been started. The timeline kept shifting, and I had to borrow a neighbor’s mower in the meantime. The machine did run better when I eventually got it back, but the lack of communication and repeated delays made the whole experience frustrating. I expected much better follow-through.