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wasted trip and poor communication

Review of 48forty Solutions by Bernadette Gray · March 13, 2026

1/5

I called before driving over and was told the pallets I needed were available. After checking in and waiting in the yard, I learned the quantity was not actually ready. Nobody could give me a reliable timeframe, and I left without the full order after losing a large part of my workday. The lack of communication was extremely frustrating, especially since I had arranged transportation around the pickup. I should not have been told to come in if the inventory had not been confirmed.

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More reviews of 48forty Solutions

  • Thomas Morgan

    June 25, 2026 · Experience June 18, 2026

    Verified customer

    organized and efficient

    I was impressed by how smoothly the pickup went. The order count matched my paperwork, the stacks were neat, and the forklift operator loaded my trailer carefully. I was secured and back on the road quickly.

  • Kathleen Rios

    June 1, 2026 · Experience May 24, 2026

    Verified customer

    good pallets, easy pickup

    I ordered recycled pallets for our warehouse and was pleased with the condition. The stack was uniform, the paperwork was straightforward, and the employees loading my trailer made sure everything was secure.

  • David Coleman

    May 23, 2026 · Experience May 18, 2026

    Verified customer

    good value overall

    I got a fair batch of used pallets and most were ready for immediate use. Two needed minor board repairs, which was a little disappointing, but the staff was pleasant and pickup went smoothly.

  • Daniel Okafor

    April 7, 2026 · Experience March 29, 2026

    Verified customer

    condition was disappointing

    I expected a usable batch of recycled pallets, but too many in my order had split boards, exposed nails, or uneven runners. I understand used pallets will show wear, but I spent more time sorting and repairing these than I planned. Pickup also took longer than I was told, and I had trouble getting a clear answer about replacing the worst ones. The loading employee was courteous, but overall this order created extra work for my crew and did not meet expectations.