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nothing matched what I heard

Review of 5 Stars Auto Sales by Lisa Claffey · August 4, 2025

1/5

I called ahead about a vehicle and was told it was available, but after I arrived, I spent a long time waiting before learning I couldn’t see it. The alternatives shown to me were not close to what I had asked for, and I felt pressured to discuss financing before even finding a car I liked. I drove across Hialeah for this visit and left frustrated. Better communication before I came in would have saved me a wasted trip.

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More reviews of 5 Stars Auto Sales

  • William Pouch

    July 13, 2026 · Experience July 13, 2026

    Verified customer

    great selection and service

    I found exactly what I needed within my budget. The test drive and paperwork were both easy, and everyone treated me respectfully.

  • Jennifer Ortiz

    July 2, 2026 · Experience June 28, 2026

    Verified customer

    no pressure at all

    I appreciated being able to walk around the lot without someone hovering over me. When I was ready, the salesman answered my questions and pulled the vehicle out for a test drive. He was straightforward about the mileage and financing options. The office staff also made the signing process easy to follow. My car was washed and ready when promised. I would definitely come back when my family needs another vehicle.

  • Connie Melendy

    May 30, 2026 · Experience May 20, 2026

    Verified customer

    waste of my time

    I waited around forever and still left without clear answers or help.

  • Renee Duncan

    May 12, 2026 · Experience May 9, 2026

    Verified customer

    mostly a good visit

    I liked the car and service, though the final paperwork moved slowly.