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Not what I expected

Review of 696 Cars by Kris Tyler · November 1, 2024

2/5

I liked the car during the test drive, but the experience went downhill after I brought it home. A warning light came on within a few days, and getting a clear answer about it took several calls. The staff was polite when I finally reached someone, but I felt brushed off and ended up paying another shop to diagnose the issue. The paperwork also took longer than expected. I wanted this to be an easy purchase, but it became a frustrating one.

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More reviews of 696 Cars

  • Richard Hill

    July 16, 2026 · Experience July 11, 2026

    Verified customer

    Good car, long wait

    I’m happy with the crossover I bought and everyone treated me well. The only drawback was waiting nearly an hour for the paperwork to get started, but the rest of the process was smooth.

  • Michael Pisano

    March 14, 2026 · Experience March 4, 2026

    Verified customer

    Friendly and straightforward

    I bought a used sedan here and had a really positive experience. The staff listened to my budget, showed me options that actually fit it, and never pushed me toward something more expensive. My car was cleaned up nicely before pickup, and the paperwork was explained clearly. I’d gladly shop here again.

  • Rick Jones

    February 12, 2026 · Experience February 5, 2026

    Verified customer

    Solid overall

    I’m pleased with my car, but the paperwork took longer than necessary.

  • Lillian Freiler

    October 12, 2025 · Experience October 8, 2025

    Verified customer

    Great buying experience

    I found the SUV I wanted, received a fair trade offer, and drove home without any unnecessary pressure or hassle.