Heather Munoz
August 8, 2026 · Experience August 8, 2026
Poor communication regarding my car
Dropped my Ford off for a transmission issue and they kept it for three days without a single update. I had to call them repeatedly.
Al Packer Ford Royal Palm Beach Service
4.1Great · 13 reviews · 13 verifiedClaimed profile
13 reviews
- Verified customer
- Verified customer
Robert Bujeiro
August 2, 2026 · Experience August 2, 2026
Fixed my AC perfectly today
Came in for an AC repair. Mike in the service department got the parts quickly and had me back on the road in no time. Excellent work.
- Verified customer
Charlie Roessler
March 1, 2026 · Experience March 1, 2026
Fast oil change and inspection
Stopped by for a routine service and they were super quick. The waiting room was clean and the staff kept me updated throughout the process.
- Verified customer
Steven Gerasimovich
December 1, 2025 · Experience December 1, 2025
Great staff and good service
Brought my truck in for a tire rotation and alignment. Everything was handled professionally and they even washed it before giving it back.
- Verified customer
John Greska
November 28, 2025 · Experience November 28, 2025
Honest work and friendly staff
I really trust the mechanics here. They always explain what is needed without pushing unnecessary extras. Great service for my Ford.
- Verified customer
Jason Ensey
September 28, 2025 · Experience September 28, 2025
Good service, just need updates
I like coming here, but it would be nice if they sent text updates on progress. Otherwise, the actual car work is always top quality.
- Verified customer
Samantha Poole
September 2, 2025 · Experience September 2, 2025
Excellent repair job on truck
They fixed my suspension rattle that another shop couldn't figure out. Mike was very knowledgeable and explained everything clearly.
- Verified customer
Barbara Ellis
July 9, 2025 · Experience July 9, 2025
Solid work but pricey labor
The quality of the service is always high, but their labor rates are definitely on the higher side compared to local independent shops.
- Verified customer
Aaron Ross
June 21, 2025 · Experience June 21, 2025
Best Ford service around here
Always bring my truck here. They use genuine parts and the staff is very professional. Keep up the great work, Mike and team!
- Verified customer
Connie Galietti
June 17, 2025 · Experience June 17, 2025
Fast and efficient team here
Needed a major repair and they were able to get the parts from the warehouse overnight. Car was ready when promised. Very satisfied.
- Verified customer
Zuzi Price
April 23, 2025 · Experience April 23, 2025
Helpful team and quick turn
Brought my car in for an electrical issue. They diagnosed it quickly and fixed it the next morning. Very pleased with the outcome.
- Verified customer
Mark Kijas
January 13, 2025 · Experience January 13, 2025
Charged for work never performed
Found out they billed me for a filter change that was never actually done. Very dishonest business practices. Stay away if you can.
- Verified customer
Cheryl Novak
January 11, 2025 · Experience January 11, 2025
Service was fine but slow
The work on my SUV was fine but it took two hours just for an oil change. The desk staff seemed a bit overwhelmed today.