Justin Halloran
February 20, 2026 · Experience February 20, 2026
Professional, but a long wait
The service team is knowledgeable and the work is good, but waiting two hours for a basic service is rough.
14 reviews
- Verified customer
- Verified customer
Linda Carter
January 27, 2026 · Experience January 27, 2026
Good service, pricey but worth it
Dealer service isn't cheap but they really know these cars inside and out. Always get quality work done.
- Verified customer
Deborah Gannon
November 6, 2025 · Experience November 6, 2025
Fantastic experience with the team
I had a great interaction with the sales team today. No pressure, just very helpful information about the new models.
- Verified customer
Edward Pollick
October 24, 2025 · Experience October 24, 2025
Top-notch dealership
The atmosphere is great and the staff is very polished. They really value the customer experience here.
- Verified customer
Ryan Caldwell
September 19, 2025 · Experience September 19, 2025
High quality service every time
They always take great care of my vehicle. The loaner car process is super convenient and I really appreciate it.
- Verified customer
Karen Voiles
August 28, 2025 · Experience August 28, 2025
Exceptional team in St. Pete
Everything was perfect. From the service advisor updates to the final inspection, they really care about the details.
- Verified customer
Laura Pittman
June 25, 2025 · Experience June 25, 2025
Avoid the service center
Had an appointment for a tire swap and they didn't even have the parts. Wasted an entire morning for nothing.
- Verified customer
Debra Whisanant
March 11, 2025 · Experience March 11, 2025
Average experience this time
I had to wait a while for my loaner car despite having an appointment. Overall service was fine, though.
- Verified customer
Donald Lizotte
February 25, 2025 · Experience February 25, 2025
Professional and very helpful
I came in to browse and felt welcome immediately. They answered all my questions without being pushy at all.
- Verified customer
Samuel Grauer
January 25, 2025 · Experience January 25, 2025
Good BMW service center
My car was serviced thoroughly. My only complaint is that the check-in line is quite long on busy days.
- Verified customer
Justin Lawson
December 13, 2024 · Experience December 13, 2024
Communication needs work
I tried calling three times about my car status and couldn't get ahold of my advisor once.
- Verified customer
Cynthia Frazier
December 11, 2024 · Experience December 11, 2024
Friendly staff, excellent service
Love the team at Bert Smith. They are very responsive and make sure every detail is taken care of promptly.
- Verified customer
Timothy Joley
November 17, 2024 · Experience November 17, 2024
Always a pleasure
This dealership is reliable and professional. I've been bringing my car here for years and they always provide great service.
- Verified customer
Pamela Thompson
October 22, 2024 · Experience October 22, 2024
Nice dealership, good service
Really happy with my BMW. The service department is well-run, though they are usually fully booked a few days out.