Bert Smith Volkswagen

4.6Excellent · 12 reviews · 12 verifiedClaimed profile

12 reviews

  • Gary James

    July 24, 2026 · Experience July 24, 2026

    Verified customer

    Great parts and service

    Had an issue with a trim piece and the parts department had it ordered and installed in two days. Great communication from start to finish.

  • Nicholas Reed

    April 14, 2026 · Experience April 14, 2026

    Verified customer

    Great Jetta, minor billing issue

    Love my new Jetta, drives like a dream. Only issue was a slight delay in finalizing the paperwork, but David in sales made up for it by ensuring the tank was full.

  • Kiki Wilding

    April 6, 2026 · Experience April 6, 2026

    Verified customer

    Excellent Atlas buying experience

    I went in looking for an Atlas and left happy. The staff was incredibly patient with my questions about the tech features and the trade-in offer was very generous.

  • Donald Lizotte

    February 12, 2026 · Experience February 12, 2026

    Verified customer

    Best dealership in St. Pete

    Everything about buying my Tiguan was simple. From the initial inquiry online to the final handshake, everyone was helpful and focused on getting me a good deal.

  • David Caplan

    November 20, 2025 · Experience November 20, 2025

    Verified customer

    Communication gap on my repair

    I was promised my car would be ready by Friday, but it wasn't done until Monday. No one called me to update me, which was quite frustrating.

  • Benjamin Trask

    November 19, 2025 · Experience November 19, 2025

    Verified customer

    Always a great experience

    Been coming here for years for service. They are honest, fair, and keep my car running perfectly. Wouldn't take my VW anywhere else in the city.

  • Jack Weaver

    September 20, 2025 · Experience September 20, 2025

    Verified customer

    Smooth trade-in process

    They gave me a better trade-in value for my old truck than anyone else in town. The process was stress-free and I love my new Volkswagen.

  • Max Lane

    August 5, 2025 · Experience August 5, 2025

    Verified customer

    Friendly and helpful team

    My sales consultant was knowledgeable and helped me find exactly what I needed. Financing was straightforward and quick. Couldn't ask for a better experience.

  • Steven Gerasimovich

    March 31, 2025 · Experience March 31, 2025

    Verified customer

    Volkswagen service is top tier

    Brought my Passat in for routine maintenance. The parts department had everything ready and the service was quick. The team here really knows their way around these cars.

  • Samuel Grauer

    February 18, 2025 · Experience February 18, 2025

    Verified customer

    Nice car, long wait for finance

    Very happy with the Golf I purchased. My only frustration was waiting over an hour just to talk to the finance manager, but the staff were apologetic about the backup.

  • Peter Vance

    November 21, 2024 · Experience November 21, 2024

    Verified customer

    Professional and honest dealership

    Everything felt transparent and the sales team was great. No pressure at all, just good advice and a solid deal. Very happy with my new vehicle.

  • Frank Abbondandolo

    September 18, 2024 · Experience September 18, 2024

    Verified customer

    Top notch customer service

    The entire team here made buying my new car a breeze. Friendly, efficient, and very clear about all the financing options. Great dealership.