Communication gap on my repair
Review of Bert Smith Volkswagen by David Caplan · November 20, 2025
I was promised my car would be ready by Friday, but it wasn't done until Monday. No one called me to update me, which was quite frustrating.
Review of Bert Smith Volkswagen by David Caplan · November 20, 2025
I was promised my car would be ready by Friday, but it wasn't done until Monday. No one called me to update me, which was quite frustrating.
Gary James
July 24, 2026 · Experience July 24, 2026
Had an issue with a trim piece and the parts department had it ordered and installed in two days. Great communication from start to finish.
Nicholas Reed
April 14, 2026 · Experience April 14, 2026
Love my new Jetta, drives like a dream. Only issue was a slight delay in finalizing the paperwork, but David in sales made up for it by ensuring the tank was full.
Kiki Wilding
April 6, 2026 · Experience April 6, 2026
I went in looking for an Atlas and left happy. The staff was incredibly patient with my questions about the tech features and the trade-in offer was very generous.
Donald Lizotte
February 12, 2026 · Experience February 12, 2026
Everything about buying my Tiguan was simple. From the initial inquiry online to the final handshake, everyone was helpful and focused on getting me a good deal.