Solid experience buying my new RAV4

Review of Butler Toyota Jacksonville by Stephanie Lawson · November 4, 2025

4/5

The team at Butler Toyota was very professional. Marcus helped me out with the test drive and the whole process was smooth, though the finance department was a bit backed up and it took longer than I expected to sign the final paperwork.

More reviews of Butler Toyota Jacksonville

  • Barbara Ellis

    January 18, 2026 · Experience January 18, 2026

    Verified customer

    Nice experience buying a used car

    Very pleased with my purchase. The sales process was straightforward, although I wish they had more options in the specific trim level I was looking for. Otherwise, a very positive visit.

  • Felipe Freitas

    January 9, 2026 · Experience January 9, 2026

    Verified customer

    Extremely satisfied with my visit

    Came in looking for a used Prius and left with a newer model that was in excellent condition. The staff was attentive and friendly throughout the entire day. Everything was handled professionally from the test drive to the keys.

  • Justen Kruse

    December 20, 2025 · Experience December 20, 2025

    Verified customer

    Decent service but long wait times

    The staff were helpful enough, but I spent over four hours here just waiting for the finance guy to be ready. The car is great, but the process felt a bit disorganized compared to other local dealers.

  • Design Eagles

    October 15, 2025 · Experience October 15, 2025

    Verified customer

    Incredible service from start to finish

    Had a fantastic experience trading in my old Camry for a new Highlander. Derek made the appraisal process so quick and fair. Highly recommend this dealership to anyone looking for a stress-free car buying experience in Jax.