Butler Toyota Jacksonville

4.3Great · 14 reviews · 14 verifiedClaimed profile

14 reviews

  • Barbara Ellis

    January 18, 2026 · Experience January 18, 2026

    Verified customer

    Nice experience buying a used car

    Very pleased with my purchase. The sales process was straightforward, although I wish they had more options in the specific trim level I was looking for. Otherwise, a very positive visit.

  • Felipe Freitas

    January 9, 2026 · Experience January 9, 2026

    Verified customer

    Extremely satisfied with my visit

    Came in looking for a used Prius and left with a newer model that was in excellent condition. The staff was attentive and friendly throughout the entire day. Everything was handled professionally from the test drive to the keys.

  • Justen Kruse

    December 20, 2025 · Experience December 20, 2025

    Verified customer

    Decent service but long wait times

    The staff were helpful enough, but I spent over four hours here just waiting for the finance guy to be ready. The car is great, but the process felt a bit disorganized compared to other local dealers.

  • Stephanie Lawson

    November 4, 2025 · Experience November 4, 2025

    Verified customer

    Solid experience buying my new RAV4

    The team at Butler Toyota was very professional. Marcus helped me out with the test drive and the whole process was smooth, though the finance department was a bit backed up and it took longer than I expected to sign the final paperwork.

  • Design Eagles

    October 15, 2025 · Experience October 15, 2025

    Verified customer

    Incredible service from start to finish

    Had a fantastic experience trading in my old Camry for a new Highlander. Derek made the appraisal process so quick and fair. Highly recommend this dealership to anyone looking for a stress-free car buying experience in Jax.

  • Auriana Stevens

    September 29, 2025 · Experience September 29, 2025

    Verified customer

    Excellent service department and sales

    Always get my oil changes here, and recently purchased a new vehicle. Service team and sales staff are both top notch. Honest people who do what they say they're going to do.

  • Elizabeth Purchase

    July 16, 2025 · Experience July 16, 2025

    Verified customer

    Knowledgeable staff and fair prices

    Had a good experience with the sales staff. They knew their inventory well and helped me pick out a vehicle that fits my budget perfectly. Very satisfied with the outcome.

  • Ron Taylor

    July 8, 2025 · Experience July 8, 2025

    Verified customer

    Average experience with the sales team

    The car is running well, but communication during the buying process was a bit hit or miss. I felt like I had to follow up too many times to get the final paperwork squared away.

  • Deborah Salas

    April 20, 2025 · Experience April 20, 2025

    Verified customer

    Good deal but dealership was busy

    I got a good price on my Corolla, though the dealership was extremely crowded which made things move slower than I hoped. Once I was finally with an agent, things went perfectly well.

  • Sagoingne

    April 1, 2025 · Experience April 1, 2025

    Verified customer

    Professional and transparent car dealer

    Great selection of Toyotas on the lot. My sales consultant was very knowledgeable about the hybrid specs and helped me compare models without making me feel rushed. Finance was quick too. Definitely coming back for service.

  • Dave Richard

    March 10, 2025 · Experience March 10, 2025

    Verified customer

    Best car buying experience ever

    I worked with Sarah and she was absolutely wonderful. No high-pressure sales tactics, just straight talk and a great price on my Tacoma. I was in and out in just a few hours. Thanks, Butler Toyota!

  • Donald Lizotte

    January 30, 2025 · Experience January 30, 2025

    Verified customer

    Highly recommend for Toyota buyers

    Everything was perfect. The showroom was clean, the staff was polite, and I got the exact Camry I wanted at a fair price. Much better experience than the last place I visited. Five stars all around.

  • Synthia Horvath

    December 11, 2024 · Experience December 11, 2024

    Verified customer

    Smooth purchase of my Tundra

    Needed a reliable truck for work and the guys at Butler Toyota really came through. They had the inventory I needed and gave me a great deal on my trade-in. Very happy with the level of service provided here.

  • Jay Tass

    November 7, 2024 · Experience November 7, 2024

    Verified customer

    Wait times were too long

    The car itself is great, but the wait time to finish the financing was excessive. We sat for hours without much of an update. They need to work on their scheduling.