Josephq Knick
July 24, 2026 · Experience July 24, 2026
Unprofessional and dismissive
The clerk was more interested in his phone than helping me. I'll take my business to another location from now on. Poor service.
Cricket Wireless Authorized Retailer
3.9Great · 20 reviews · 20 verifiedClaimed profile
20 reviews
- Verified customer
- Verified customer
Brian Burgee
May 21, 2026 · Experience May 21, 2026
Great prices on devices
Found a great deal on a mid-range Android phone here. They helped me get it activated and connected to my existing account in no time.
- Verified customer
Benjamin Trask
March 18, 2026 · Experience March 18, 2026
Avoid this store completely
Sold me a plan that didn't work in my area. When I tried to return the device, they claimed it was a final sale even though it didn't work.
- Verified customer
Nathan Ruiz
January 11, 2026 · Experience January 11, 2026
Long wait for simple issue
There was only one person working and they were helping someone with a complex account issue. I waited an hour just to buy a prepaid card.
- Verified customer
Deborah Salas
January 5, 2026 · Experience January 5, 2026
Fast and reliable service
Always helpful when I have a technical problem. They are very patient with seniors and make sure everything is working right before you leave.
- Verified customer
Amanda Rojas
December 21, 2025 · Experience December 21, 2025
Amazing customer care
Stephanie was so patient with me while explaining how to set up my new family plan. She saved me a ton of money. So happy!
- Verified customer
Laura Daniel
December 13, 2025 · Experience December 13, 2025
Solid store but limited inventory
Good customer service but they didn't have the color phone I wanted in stock. I had to order it online instead of walking out with it.
- Verified customer
Samuel Wexler
November 27, 2025 · Experience November 27, 2025
Very knowledgeable reps
The guy working there knew exactly which phone case fit my model perfectly. He even installed the screen protector for me for free.
- Verified customer
Patrick Osborne
November 21, 2025 · Experience November 21, 2025
Friendly and fast
No issues at all. Quick activation of my new device and the clerk answered all my questions about data usage without hesitation.
- Verified customer
Cheryl Novak
October 24, 2025 · Experience October 24, 2025
Helpful staff and quick setup
Mike helped me transfer all my contacts and photos to my new phone. It was such a relief to not have to do it myself. Great customer service.
- Verified customer
Pamela Knight
May 25, 2025 · Experience May 25, 2025
Excellent service
I walked in with a broken phone and walked out with a new one completely set up. The rep was so kind and professional.
- Verified customer
Brian Whitaker
May 6, 2025 · Experience May 6, 2025
Worst customer service ever
They refused to assist me with an activation because I didn't buy the phone from them. Very lazy store and terrible attitude.
- Verified customer
Eric Donovan
February 20, 2025 · Experience February 20, 2025
Quick service and friendly
Needed a new SIM card because mine died. They had one in stock, programmed it, and I was out in 10 minutes. Perfect experience.
- Verified customer
Michelle Duarte
February 13, 2025 · Experience February 13, 2025
Horrible experience with billing
They messed up my autopay and now I'm being charged extra. The staff here told me they can't help me with billing issues. Total waste of time.
- Verified customer
Erich Metz
December 9, 2024 · Experience December 9, 2024
Helpful with account setup
Came in to add my son to my account. They made it super easy and the pricing was clear. Really nice experience at this location.
- Verified customer
Jason Ensey
November 25, 2024 · Experience November 25, 2024
Easy upgrade process
I came in to upgrade my plan and get a new iPhone. Everything was handled in about 20 minutes. Definitely the best Cricket store in Hawthorne.
- Verified customer
John Greska
November 22, 2024 · Experience November 22, 2024
Top notch support
They always get me sorted out. Whether it's a technical glitch or a plan update, they are the go-to people in Hawthorne.
- Verified customer
Michael Shutter
October 30, 2024 · Experience October 30, 2024
Great deals on accessories
Picked up a screen protector and a new charger case. Prices were way better than what the mall stores charge. Glad I stopped by.
- Verified customer
Barbara Farina
September 17, 2024 · Experience September 17, 2024
Best mobile store around
Efficient, polite, and very fair pricing. They didn't try to push any unnecessary plans on me which I really appreciated. Will be back.
- Verified customer
William Foster
August 31, 2024 · Experience August 31, 2024
Store was busy but helpful
I waited about 30 minutes to get helped, but once it was my turn, the rep was knowledgeable and fixed my connection issue quickly.