Poor communication from management
Review of Dale Earnhardt Jr. Cadillac by Nancy J. Walker · November 18, 2024
1/5
Waited forever for my car, and when it was finished, no one could find the paperwork. Very frustrated with the lack of organization.
More reviews of Dale Earnhardt Jr. Cadillac
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Cheryl Swinburn
June 25, 2026 · Experience June 25, 2026
Rude service department
They didn't fix my Cadillac's sensor issues after two visits. Very poor communication and they didn't even apologize for the inconvenience.
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Hiram Rios
June 14, 2026 · Experience June 14, 2026
Professional and courteous
Bought a used Escalade and the whole experience was great. No high pressure sales, just good service and fair negotiations.
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Driver
April 2, 2026 · Experience April 2, 2026
Disappointed in the service delay
Scheduled a simple oil change but it took over three hours. They didn't offer any explanation or update while I sat in the lobby.
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Christine Connell
October 12, 2025 · Experience October 12, 2025
Excellent attention to detail
I appreciated how they kept me in the loop regarding my financing. Everything was transparent and handled very professionally.