Fields Cadillac Jacksonville

4.3Great · 16 reviews · 16 verifiedClaimed profile

16 reviews

  • Thomas Morgan

    August 14, 2026 · Experience August 14, 2026

    Verified customer

    Top-notch dealership

    They treat you like a real customer here. From the greeting at the door to the handoff of the keys, everything was perfect.

  • Denise Cabrera

    July 17, 2026 · Experience July 17, 2026

    Verified customer

    Seamless upgrade to new model

    Traded in my old Cadillac for a new one and the process was incredibly easy. Great trade-in offer and fast paperwork.

  • Robert Bujeiro

    January 17, 2026 · Experience January 17, 2026

    Verified customer

    Premium service for my Cadillac

    Brought my Escalade in for service. The staff was top-notch and the loaner car was brand new. Really appreciate the attention to detail.

  • Bernadette Gray

    November 4, 2025 · Experience November 4, 2025

    Verified customer

    Service was okay

    My car was ready when promised, but I had to call them to get the status. It would be nice if they sent text updates.

  • Cheryl Novak

    August 31, 2025 · Experience August 31, 2025

    Verified customer

    Best Cadillac shop around

    Highly recommend the service department. They know these cars inside and out. Always done right the first time.

  • Deborah Barnhart

    August 30, 2025 · Experience August 30, 2025

    Verified customer

    Consistent service every time

    I've been a Fields customer for years and they never fail to deliver. Professional service writers and great communication.

  • Aaron Ross

    August 20, 2025 · Experience August 20, 2025

    Verified customer

    Nice showroom and cars

    Everything looked great and the staff was friendly. A bit of a wait for the finance guy, but otherwise a solid experience.

  • Michelle Duarte

    May 22, 2025 · Experience May 22, 2025

    Verified customer

    Horrible service department experience

    They kept my car for a week and didn't even fix the issue. Called multiple times with no status update. Total incompetence.

  • Christine Connell

    April 11, 2025 · Experience April 11, 2025

    Verified customer

    Professional and helpful staff

    Phil was excellent to work with. He answered all my questions about the new features and helped me set up my profile.

  • Shirley Amos

    April 9, 2025 · Experience April 9, 2025

    Verified customer

    Don't trust the service department

    Found grease marks all over my interior after an oil change. Very sloppy work for such an expensive dealership. Unacceptable.

  • Nathan Ruiz

    March 26, 2025 · Experience March 26, 2025

    Verified customer

    Best Cadillac dealership in town

    Sales team is very professional. I didn't feel pressured once. Found the perfect CT5 and the pricing was right on the money.

  • Kevin Robinson

    March 20, 2025 · Experience March 20, 2025

    Verified customer

    Good experience but long wait

    Service was great, but the wait for a simple tire rotation was way longer than expected. Coffee station was nice though.

  • Jeffrey Hobbs

    February 10, 2025 · Experience February 10, 2025

    Verified customer

    Excellent service and advice

    Always helpful when I come in for routine maintenance on my XT5. They don't try to upsell me on things I don't need.

  • Design Eagles

    January 30, 2025 · Experience January 30, 2025

    Verified customer

    Exceptional buying experience

    From start to finish, everything was seamless. They clearly value their customers and the facility is spotless. Top tier dealership.

  • Gloria Schiavone

    January 11, 2025 · Experience January 11, 2025

    Verified customer

    Knowledgeable and friendly team

    I had a great time learning about the new electric models. The staff is very well informed and didn't make me feel rushed.

  • David Coleman

    November 29, 2024 · Experience November 29, 2024

    Verified customer

    Very happy with my purchase

    The entire team was excellent. They made sure I was comfortable with all the technology in my new SUV before I left.