Terrible customer service and delay

Review of Floor Trader of Cocoa by VA Cycling · October 13, 2024

1/5

We waited weeks for our floor order. Every time we called, they had no idea where our shipment was. Very poor communication throughout.

More reviews of Floor Trader of Cocoa

  • Samantha Poole

    May 21, 2026 · Experience May 21, 2026

    Verified customer

    Good product, slight installation issue

    The flooring looks great in our house, but the installer missed a small transition piece. They fixed it later, just took a second trip.

  • American RVer

    May 7, 2026 · Experience May 7, 2026

    Verified customer

    Highly professional and fast service

    They had exactly the laminate I wanted in stock. No waiting around, just loaded up and left. Will definitely recommend to friends.

  • Peter Vance

    April 10, 2026 · Experience April 10, 2026

    Verified customer

    Floors turned out perfect

    Super happy with the vinyl planks we bought. They were easy to work with and the quality is outstanding. Definitely returning for the bedrooms.

  • Patricia Nguyen

    April 1, 2026 · Experience April 1, 2026

    Verified customer

    Damaged goods upon delivery

    Half of our pallet was cracked and they tried to blame it on the delivery driver. Very poor experience, stay away if you can.